Customer Service Administrator

First Recruitment Services; Eastbourne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Administrator in Eastbourne. You will provide exceptional customer service and technical advice, manage inquiries, and support customers through various communication channels. The role is full-time and temporary, with a pay rate of £13.05 per hour. Benefits include access to healthcare support and employee discounts. Ideal candidates will have experience in customer service and a genuine passion for helping people.

Benefits

24/7 access to NHS-approved GP support

Access to employee discount platform

Weekly pay

Gym discounts

Mental health support

Qualifications

• Genuine passion for delivering excellent customer service and supporting people.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• 1+ years in an administrative or customer service role.

Responsibilities

• Provide world-class customer service via phone, email, social media, and live chat.
• Ensure customers are supported efficiently at every touchpoint.
• Manage shipping and delivery data through our CRM.

Skills

Excellent customer service

Strong communication skills

Collaborative team player

Positive attitude

Comfortable working with numbers

Job description

Customer Service Administrator

Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ‘DIY’ shutter orders. You'll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor.

This is a full-time temporary position with the potential to become permanent for the successful candidatearmonates with an hourly pay rate of £13.05 per hour. The working hours are Monday to Friday: 9:00 am – 5:30 pm and one Saturday per month: 10:00 am – 4:00 pm (rota basis).

Key Responsibilities

• Provide world‑class customer service via phone, email, social media, and live chat.
• Ensure customers are supported efficiently and effectively at every touchpoint.
• Offer expert technical advice before purchase to build customer confidence.
• Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
• Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
• Manage shipping and delivery data through our CRM.
• Resolve delivery, damage, or design issues quickly and professionally.

Essential Skills & Attributes

• Genuine passion for delivering excellent customer service and supporting people.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Collaborative team player who thrives in a fast‑paced environment.
• Positive, proactive, and hardworking attitude.
• Comfortable working with numbers and interpreting metric measurements.
• Desirable experience: Previous office or administrative work, retail experience, and familiarity with made‑to‑measure products.

Preferred Experience

• 1+ years in an administrative or customer service role.
• Experience in home interiors, window coverings, or online retail is a bonus (but not essential).

Benefits

• 24/7 access to NHS‑approved GP telephone support and prescription services.
• Access to the UK’s largest employee discount platform.
• Specialist medical assistance and support hotline.
• Weekly pay.
• Hundreds of gym discounts.
• 24/7 access to mental health crisis support and counselling.

Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.

Job Types: Full‑time, Temporary
Contract length: 3 months
Work Location: In person