Customer Service Administrator

The Fox; Corby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local company in Corby is seeking a Customer Service Administrator to assist customers with orders, handle inquiries, and manage office tasks. Candidates should have experience with SAP Business 1 and excellent communication skills. This role offers a Monday to Friday schedule, 9am to 5pm. The ideal candidate will demonstrate attention to detail and strong time management abilities.

Qualifications

• Experience with SAP Business 1 required.
• Proven communication skills required.
• Experience with Microsoft Office packages essential.

Responsibilities

• Assist customers with orders and queries via phone and email.
• Handle sales agents' enquiries via phone and email.
• Input sales orders and manage trade website enquiries.

Skills

Excellent attention to detail

Proven communication skills

Positive attitude

Well-organised

Excellent time management skills

Tools

SAP Business 1

Microsoft Office (PowerPoint, Excel)

Job description

Our client is currently looking to appoint a Customer Service Administrator to work for a local company based in Corby. Reports to the Administration and Relationship Manager. Hours are Monday to Friday 9am till 5pm. Main Duties include but not limited to:

• Assisting customers with orders, general product advise and handling any queries on the phone and via email.
• Dealing with sales agents' enquiries/queries both on the phone and via email
• Liaising with export customers for orders and shipping.
• Inputting sales orders.
• Answering the telephone and directing calls through to the relevant person within the organisation.
• Monitoring the trade website enquiries.
• Assisting with the updating of website content.
• Assist with the preparation for trade shows and exhibitions when required.
• General office administration.
• To help and assist in other areas of the business when required.

Desired skills: SAP Business 1 Experience.

Excellent attention to detail. Proven communication skills and a positive attitude. Must be well organised and have excellent time management skills. Experience of Microsoft Office packages, including PowerPoint, Excel and databases.