Customer Service Administrator

Trescal Limited; Coalville; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading service company is hiring an Administrator at Raynesway. This part-time role requires delivering exceptional customer service, managing inquiries, and tracking customer assets using in-house systems. Ideal candidates will have prior experience in customer-facing roles, excellent IT skills, and a strong telephone manner. Benefits include a competitive salary, training programs, and flexible working options, with hours from Monday to Friday, 10 AM to 2 PM.

Benefits

Competitive salary

Continuous development and training plan

25 days holiday

Flexible working options

Employee well-being programme

Medical Health Cash Plan

Pension and Life Assurance Scheme

Cycle to work scheme

Gym membership discounts

Qualifications

• Previous experience in a Customer Service or administrator role.
• Excellent IT skills and knowledge of Office Suite required.
• Proven organisational skills and ability to multitask.

Responsibilities

• Deliver exceptional customer service and handle service related queries.
• Facilitate visitor access to the site.
• Monitor and track customer assets using relevant systems.

Skills

Customer Service

Office Suite

Communication Skills

Organisational Skills

Job description

Job Overview

Joining our team as an Administrator for Raynesway, you will be responsible for delivering exceptional customer service and handling customer service related queries efficiently. You will facilitate visitor access to the site, serve as the central point of contact for all contractors, monitor and track customer assets using relevant in-house systems, manage customer emails and act as the central point of contact for the Raynesway Cal inbox, and build relationships with customers while liaising internally with other departments and branches.

Role Details

Salary: £12.43 to £12.64 per hour
Location: Whitwick Business Centre, LE67
Hours: Monday - Friday 10am - 2pm (part‑time)
Until March 2026

Responsibilities

• Deliver exceptional customer service and efficiently handle customer service related queries.
• Facilitate visitor access to the site.
• Serve as the central point of contact for all contractors.
• Monitor and track customer assets using relevant in-house systems.
• Manage customer emails and act as the central point of contact for the Raynesway Cal inbox.
• Build relationships with customers and liaise internally with other departments and branches.

Qualifications

• Previous experience working in a Customer Service or administrator role in a Customer Facing role
• Excellent IT skills and knowledge of Office Suite
• Excellent telephone manner and communication skills
• Proven organisational skills and ability to perform multiple tasks efficiently and in line with specific timelines.
• Self motivated and team-orientated

Benefits

• Competitive salary
• Continuous development and training plan
• 25 days holiday and the option to buy/sell days
• Flexible working options
• Access to the Trescal PerksHub
• Employee well-being programme
• Medical Health Cash Plan
• Pension and Life Assurance Scheme
• Cycle to work scheme
• Gym membership discounts