Customer Service Administrator

Pertemps; Belfast; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading organisation in Belfast is seeking a proactive Customer Service & Office Administrator. Responsibilities include managing customer enquiries, processing orders, and supporting the operations team. Ideal candidates will have previous customer service experience, strong communication skills, and be proficient in Microsoft Office 365. This full-time position offers a salary of £24,500 – £25,000 per annum depending on experience.

Qualifications

• Previous experience in customer service or office administration is essential.
• Confident communication and ability to resolve complaints is required.
• Effective multitasking and organisational skills are necessary.

Responsibilities

• Handle incoming customer calls and provide support.
• Build positive relationships with customers.
• Process customer orders and maintain records.
• Manage administrative tasks and resolve customer complaints.

Skills

Previous experience in customer service

Excellent listening and problem-solving skills

Strong multitasking and organisational abilities

Comfortable using Microsoft Office 365

Able to work independently and as part of a team

Tools

Microsoft Office 365

CRM systems

Job description

Job Title: Customer Service & Office Administrator

Location: Belfast, BT12

Salary: £24,500 – £25,000 per annum depending on experience

Employment Type: Full-time, Permanent, Office-Based (Driving License required)

About the Role

We’re working with a leading organisation based in Belfast who are looking for a proactive and personable Customer Service & Office Administrator to join their busy operations team. This is a varied and rewarding position, ideal for someone who enjoys providing excellent customer support while keeping things running smoothly behind the scenes. You’ll be the first point of contact for clients, managing enquiries, processing orders, and ensuring that customer expectations are always met. You’ll be part of a supportive, close-knit team and will also work closely with the production function to make sure customer orders and delivery schedules are met efficiently.

Key Responsibilities

• Handle incoming customer calls and emails, providing accurate information and support.
• Build positive relationships with customers through clear and friendly communication.
• Identify customer needs and ensure their requirements are met with a high level of satisfaction.
• Process customer orders, update records, and maintain internal systems.
• Generate and follow up on sales leads.
• Support the production and operations team to ensure on‑time deliveries.
• Manage administrative tasks such as purchase orders, filing, and data entry.
• Resolve any customer complaints or issues in a timely and professional manner.

Skills and Experience

• Previous experience in customer service, office administration, production or warehouse administration.
• Confident communicator with excellent listening and problem‑solving skills.
• Strong multitasking and organisational abilities.
• Comfortable using Microsoft Office 365 and CRM systems.
• Able to prioritise workload effectively and work independently as well as part of a team.

If you feel you have the relevant skills and experience for this position please apply or email your CV to [e-mail].