Customer Service & Admin Specialist - 12-Month Contract

Kings Secure Technologies; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading security technology company in Bradford is looking for a dedicated customer support professional. This role involves processing customer requests promptly, handling complaints, and providing excellent customer service across various channels. Candidates should possess strong communication skills and the ability to work in a dynamic environment. Benefits include health care, pension, and development opportunities. This is a full-time, 12-month fixed-term contract position, ensuring a supportive and collaborative working atmosphere.

Benefits

Supportive and Collaborative Environment

Company Health Care Plan

Company Pension

Life Insurance

25 days holiday plus Bank Holidays

Development Opportunities

Referral Scheme

Employee Recognition Scheme

Employee Benefits Programme

Cycle to Work Scheme

Wagestream access to wages

Qualifications

• Must have a customer-focused mindset with the ability to handle diverse requests.
• Proven excellent telephone manner and communication skills are essential.
• Must be proficient with PC and capable of prioritising multiple tasks.

Responsibilities

• Process customer requests accurately via phone and email.
• Liaise with departments to ensure timely information sharing.
• Handle customer complaints and manage false alarms.

Skills

Customer focused

Excellent telephone manner

PC Literate

Team player

Strong interpersonal and communication skills

Ability to prioritise workloads

Ability to work within a continually changing environment

Job description

A leading security technology company in Bradford is looking for a dedicated customer support professional. This role involves processing customer requests promptly, handling complaints, and providing excellent customer service across various channels. Candidates should possess strong communication skills and the ability to work in a dynamic environment. Benefits include health care, pension, and development opportunities. This is a full-time, 12-month fixed-term contract position, ensuring a supportive and collaborative working atmosphere.