Customer Service Admin | SAP User | Hybrid

Office Angels; Folkestone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Administrator in Folkestone for a 12-month temporary contract. The role involves managing customer relationships, handling enquiries, and ensuring satisfaction through effective complaint resolution. Candidates should have experience in business-to-business customer service and be proficient in SAP. This position offers a hybrid working model and various employee benefits including weekly pay and up to 28 days annual leave.

Benefits

Weekly Pay

Up to 28 days annual leave

Access to free eyecare vouchers

Qualifications

• Experience in building strong relationships with business customers.
• Ability to handle customer complaints effectively.
• Meticulous eye for detail in customer record management.

Responsibilities

• Building strong relationships with business customers.
• Handling enquiries from internal and external customers.
• Creating debit and credit notes for customers.

Skills

Business to business Customer Service experience

Proficient in SAP

Excellent IT skills

Job description

JOB TITLE: Customer Service Administrator – SAP User

LOCATION: Folkestone, Kent (hybrid working)

SALARY: £15ph to £16ph

TERM: 12 month temporary contract

HOURS: Monday to Friday, 37hrs a week

Office Angels are proud to be supporting this global business in their search for a Customer Service Administrator. This is a temporary contract for 12 months, however there could be career opportunities for the right candidate. You will be based in modern offices in Folkestone with free parking on site, along with the added benefit of having the option to work from home 1 day a week.

Day to day duties in your new job would be:

• Building strong relationships with business customers, providing a unparalleled level of service
• Handling enquiries from internal and external customers
• Providing a quick and efficient response to change requests
• Creating debit and credit notes for customers
• Handling customer complaints, ensuring customers are satisfied with the resolution
• Processing returns and refunds
• Updating and maintaining accurate customer records
• Identifying opportunities for improvement within the customer service team
• Working closely with shipping and the warehouse, updating stock reports and demand planning
• Proactively asking for and acting on customer feedback.

We'd love to speak to candidates who:

• Have business to business Customer Service or Account Management experience
• Are proficient in using SAP
• Experience in shipping or logistics (but not essential)
• Possess excellent IT skills with a meticulous eye for detail

*AMAZING* Benefits of becoming an Office Angels Temp:

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms

Next steps

If you're interested in this position and have the skills and attributes listed above then please apply today.

Please note if you're suitable and your skills match the role you'll receive an e‑mail from us. Remember to call us on 01233 611780 within 24 hours to discuss the position in further detail with Pippy or Lindsay. We look forward to your application. This is a Temporary role starting immediately so please only apply if you can start work within a few days' notice.

Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.