Customer Sales Advisor

FirstGroup Internal; Westbury; On-site; GBP 16,000 - 20,000; Part time

Job summary

A leading transportation company in the UK is seeking enthusiastic Customer Sales Advisors to provide exceptional customer service. This role involves selling tickets, maintaining machines, and delivering top-tier support to customers. Candidates should possess strong customer service skills and be prepared to work flexible hours, including weekends. Full training is provided, and the position offers opportunities for growth and development in a supportive team environment.

Qualifications

• Must be 18 years of age or older to apply.
• Ability to thrive in a fast-paced environment.
• Confident and impartial in selling services.

Responsibilities

• Deliver top-tier customer service.
• Sell tickets and services professionally.
• Maintain ticket machines and complete accountancy tasks.

Skills

Strong customer service skills

Proactive attitude

Attention to detail

Good numerical ability

Ability to work independently

Teamwork skills

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as Customer Sales Advisors, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.

Key Responsibilities

• Deliver top-tier customer service.
• Sell tickets and services professionally and efficiently.
• Maintain ticket machines and complete accountancy tasks.

What You Need

• Strong customer service skills.
• A proactive attitude and confidence in decision-making.
• Attention to detail and good numerical ability.
• Ability to work independently and as part of a team.

Why Join Us

• Work in asupportiveand dynamic environment where customer satisfaction is at the heart of everything we do.
• Enjoyopportunitiesfor growth anddevelopmentwhileutilizingyourproblem-solvingand people skills.
• Become a key part of a team that valuesyourcontributionand empowers you to shine.

Working Hours

The working schedule consists of 25 hours per week, including weekends and bank holidays. Shifts run from Monday to Friday between 06:30 and 13:30, on Saturdays between 06:30 and 15:10, and on Sundays between 09:10 and 17:10. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

What to Expect

• Shortlisted candidates will be invited for a competency-based interview.
• Full training will be provided, including a 2/3-week training programme in Swindon.

Contact Information

For furtherinformation, please contact Jo Frayling, Duty Station Manager at [e-mail]

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail]

Our Commitment to Inclusion

We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity

🔗 Health Assured – Neurodiversity

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Ready to take the next step in your career? Apply today and become a vital part of our team, helping us deliver excellence every day!