Customer Sales Advisor

Great Western Railway (GWR); Trowbridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading rail service provider in the United Kingdom is seeking dedicated Customer Sales Advisors to deliver exceptional service and sell a range of tickets and services. Candidates will work 25 hours per week, including weekends and holidays, and must have strong customer service skills. Full training will be provided. The role offers various perks, including health benefits and a travel pass, in a commitment to creating an inclusive environment.

Benefits

Health Cash Plan

Gym discounts

Costco membership

Free GWR Travel pass

Qualifications

• Strong customer service skills are essential.
• Ability to work independently and as part of a team is important.
• Must be 18 years of age or older to apply.

Responsibilities

• Deliver top-tier customer service.
• Sell tickets and services efficiently.
• Maintain ticket machines and complete accountancy tasks.

Skills

Strong customer service skills

Proactive attitude

Attention to detail

Good numerical ability

Teamwork

Job description

Overview

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as Customer Sales Advisors, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.

Key Responsibilities

• Deliver top-tier customer service.
• Sell tickets and services professionally and efficiently.
• Maintain ticket machines and complete accountancy tasks.

What You Need

• Strong customer service skills.
• A proactive attitude and confidence in decision-making.
• Attention to detail and good numerical ability.
• Ability to work independently and as part of a team.

Why Join Us

• Work in a supportive and dynamic environment where customer satisfaction is at the heart of everything we do.
• Enjoy opportunities for growth and development while utilizing your problem-solving and people skills.
• Become a key part of a team that values your contribution and empowers you to shine.

Working Hours

The working schedule consists of 25 hours per week, including weekends and bank holidays. Shifts run from Monday to Friday between 06:30 and 13:30, on Saturdays between 06:30 and 15:10, and on Sundays between 09:10 and 17:10. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

What to Expect

• After submitting your application, you'll complete an online Situational Judgement Test (recommended on a laptop / computer).
• Shortlisted candidates will be invited for a competency-based interview.
• Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 2/3-week training programme in Swindon.

🚄 About GWR

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity

🔗 Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!