Customer Safety Manager (Gas, Renewables & New Technologies)

Pobl Group; Newport; Hybrid; GBP 58,000; Full time

Job summary

A leading housing organization in Wales is looking for a Customer Safety Manager to ensure compliance and safety across gas and renewable systems. The role involves leading innovation, developing strong relationships with contractors, and managing compliance within diverse properties. This hybrid position offers a salary of £57,413 and various benefits including holidays, pension, and support services.

Benefits

26 days holiday entitlement

Pension scheme

Sick Pay

Health Cash Plan

Training opportunities

Gym and shopping discounts

Qualifications

• Experience managing compliance in housing or regulated environments.
• Solid understanding of landlord responsibilities and safety legislation.
• Ability to interpret regulations and implement them effectively.

Responsibilities

• Lead the compliance and safety across gas and renewable systems.
• Develop relationships with contractors and internal teams.
• Oversee the implementation of innovative technologies for safety.

Skills

Compliance management

Gas safety knowledge

Renewable technologies understanding

Strong communication

Organizational skills

Job description

Overview

We’re looking for a Customer Safety Manager to join us on a Full Time, Permanent position and to take the lead on keeping our homes safe and future ready. You’ll be responsible for compliance and safety across gas, renewables, and exciting new technologies. This role will give you the chance to protect our customers, work with innovative systems, and help us achieve our sustainability goals.

What is great about the role?

This is a role with real impact. You’ll be the person making sure our customers are safe in their homes, while also driving forward renewable energy and low-carbon innovation. From gas servicing to solar panels, heat pumps and battery storage, you’ll oversee the systems that power our homes today and help us prepare for tomorrow.

You’ll Also Have The Opportunity To

• Lead innovation trials and embed new technologies into our homes.
• Shape our approach to decarbonisation and sustainability.
• Develop strong relationships with contractors, technical partners, and internal teams.
• Influence service delivery across our diverse property portfolio.

Where does this role fit in?

You’ll join our Compliance Team and report to the Head of Compliance and Property Safety. Working closely with colleagues in housing, care, support, sustainability, and trades, you’ll be the go to person for gas and renewable compliance. You’ll collaborate with contractors and technical experts to keep standards high and our systems future ready. You’ll have line management responsibility for relevant team members, ensuring effective performance, development, and support within the compliance function.

What skills and experience do you need?

You’ll bring experience of managing compliance in housing or another regulated environment, with a solid understanding of landlord responsibilities and the legislation that underpins safe homes. Alongside your knowledge of gas safety and renewable technologies, you’ll be confident interpreting regulations and making them work in practice.

You’ll combine strong organisational skills and attention to detail with the ability to use data and asset systems to keep everything accurate and audit ready. Just as important are your communication skills. You’ll be someone who can build strong relationships, work collaboratively with colleagues, and get the best out of contractors and technical partners.

If you’re passionate about customer safety and excited by the challenge of future ready homes, we’d love to hear from you.

What are the pay and benefits?

• This is a permanent role for 37 hours per week. Salary is £57,413
• Base locations: Swansea, Newport, or Cardiff
• This is a Hybrid role with essential in person collaboration – You’ll spend time within our communities and work closely with teams face to face to make a real impact. Coverage area includes throughout South Wales and surrounding communities
• Working pattern and flexibility – Predominantly Monday to Friday, with the option to request a compressed 9 day fortnight
• 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service
• Pension scheme
• Sick Pay
• Colleague Referral Scheme (£250 per referral)
• Time for Talking – a free counselling service
• Health Cash Plan
• Savings Scheme
• Electric Vehicle Lease Schemes
• Cycle to work and Electric Car scheme
• Eyecare plan
• Give as You Earn charity donation scheme
• Gym and shopping discounts
• Training and progression opportunities

What’s FREDIE?

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply?

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. Our application process is an up to date CV & we ask a question around your motivation, skills & experience for the role, along with a few contact details so that we can get back in touch with you.

Interviews will be held on the 28th October and will include a presentation and competency based interview.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 3735262

Who are Pobl Group?

Pobl Group is a leading housing and community focused organisation providing homes, support, and services across Wales. We are committed to improving the lives of our residents, promoting sustainability, and creating thriving communities. Recently, we merged with Linc, bringing together two organisations with shared values and a strong focus on delivering high quality housing, innovative services, and excellent customer care. Joining us means becoming part of a supportive, values driven team that is making a real difference for our communities across Wales.