Customer Risk and Accounts Specialist

Together; Heald Green; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services provider in Heald Green is seeking a Customer and Risk Account Specialist to enhance their team. In this position, you will handle financial calculations, manage customer account changes, and support reporting within a controlled environment. The ideal candidate will excel in Microsoft Excel, demonstrate strong analytical and mathematical skills, and have a background in risk management or financial analysis. This role offers a permanent contract with competitive benefits including 26 days holiday plus a birthday off.

Benefits

26 days holiday plus birthday off

Access to company holiday homes

Discretionary annual bonus

Life assurance

Local gym access

Qualifications

• Proficiency in advanced Microsoft Excel for financial reporting.
• Strong mathematical skills and attention to detail.
• Experience with VBA for automation in financial models.
• Ability to collaborate effectively with team members.

Responsibilities

• Develop and maintain Excel-based reports and financial models.
• Perform manual calculations and integrate them into models.
• Analyse customer accounts and interest calculations.
• Process amendments to customer accounts accurately.
• Assist with daily BAU requests and related calculations.
• Test and maintain financial calculators and tools.

Skills

Advanced Microsoft Excel

Strong mathematical competency

Analytical thinking

Excellent accuracy and attention to detail

Team oriented

VBA skills for financial modelling

Experience with BI tools

Background in risk management

Job description

• Working Hours: Standard (09:00am-17:30pm)
• Department: Customer Operations
• Office or Field Based: Office Based (Cheadle, SK8 3GW)
• Contract type: Permanent

Company Description

Benefits of working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

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Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As a Customer and Risk Account Specialist you will be responsible for ensuring accurate financial calculations, reporting and account amendments within a controlled framework. The role involves maintaining and testing financial models, processing customer account changes and supporting internal teams with precise calculations and reporting.

As a Customer and Risk Account Specialist we are looking for someone to:

• Develop and maintain Excel-based reports and financial models.
• Perform manual calculations and integrate them into semi-automated Excel models.
• Analyse customer accounts, including interest-based calculations and account closure processes.
• Process amendments to customer accounts, including credit file adjustments and data corrections.
• Respond to ad-hoc queries and provide calculation support to internal customers.
• Review and process daily BAU requests efficiently.
• Create and run exception reports as part of the Customer Strategy Control Framework.
• Assist in testing and reporting on customer account management tools and features.
• Periodically test and maintain existing and new financial calculators/models

Qualifications

• Advanced Microsoft Excel
• Strong mathematical competency and analytical thinking
• Excellent accuracy and attention to detail
• Team Orientated with strong collaboration skills
• Experience with VBA skills for financial modelling and automation
• Experience with BI tools and database management
• Background in risk management, customer account operations or financial analysis
• Familiarity with data validation, reporting and control frameworks

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.