Customer Relations Officer -Presales

GBS UK; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading education consultancy in the UK is seeking a proactive Customer Relations Officer - Presales to engage with potential customers. This role involves generating leads, making outbound calls, and scheduling appointments for the sales team. The ideal candidate should have experience in customer service, excellent communication skills, and a result-oriented mindset. The position targets individuals with an overseas education background, aiming to contribute to business growth.

Qualifications

• In-depth experience in tele-calling, customer service, or pre-sales.
• Excellent verbal communication skills in English.
• Strong persuasion, negotiation, and relationship-building abilities.

Responsibilities

• Make outbound calls to potential customers to introduce and explain the company's products/services.
• Identify student needs and qualify leads for the sales team.
• Schedule appointments and ensure a seamless handover of qualified leads.

Skills

Tele-calling experience

Excellent verbal communication

Persuasion and negotiation skills

Relationship-building abilities

Ability to handle objections

Basic knowledge of MS Office

CRM tools experience

Target-driven mindset

Education

Overseas education counselling experience

Job description

Role Purpose

We are looking for a proactive and persuasive Customer Relations Officer - Presales at Gedu to engage with potential customers, generate leads, create applications and schedule appointments for the sales team. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth.

Job Responsibilities:

• Looking for counsellors/advisors with overseas education background
• Make outbound calls to potential customers to introduce and explain the company's products/services.
• Identify student needs and qualify leads for the sales team.
• Cross sell our other brands as may be applicable as per the student's profile.
• Follow-up with the customers on calls/emails/WhatsApp diligently.
• Schedule appointments and ensure a seamless handover of qualified leads.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with potential customers to maximize conversion opportunities.
• Meet daily/weekly/monthly call and lead qualification targets.
• Maintain a positive and professional attitude in customer interactions.

Essential Skills and Experience

• In depth experience in tele-calling, customer service, or pre-sales.
• Excellent verbal communication skills in English
• Strong persuasion, negotiation, and relationship-building abilities.
• Ability to handle objections and maintain professionalism.
• Basic knowledge of MS Office and CRM tools.
• Target-driven, self-motivated, and result-oriented mindset.
• Overseas education counselling experience preferred.
• Document collection and creating university/college applications will be an added advantage.