Customer Relations Manager

Crest Nicholson plc; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home developer is seeking a Customer Relations Manager in Coventry to enhance customer satisfaction during the homebuying journey. The role involves building strong relationships with customers, ensuring their needs are met throughout construction and after move-in. Candidates should have customer service experience and excellent communication skills. Competitive salary and benefits, including 25 days' annual leave, are offered, along with an inclusive and supportive workplace.

Benefits

Competitive salaries and bonus schemes

Share save Scheme

Private healthcare

25 days' annual leave

Qualifications

• Experience in a customer-facing role within a service industry.
• Ability to foster internal and external relationships.
• Polite, professional, and open to challenges.

Responsibilities

• Build strong relationships with customers and gather feedback.
• Attend development team meetings for build progress updates.
• Accompany customers during home construction and after move-in.

Skills

Customer service experience

Excellent communication

Attention to detail

Relationship building

Job description

Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.

We are currently looking for an experienced Customer Relations Manager to join our Midlands Division on one of our developments in the Coventry area.

You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. To do this, you need to be confident, personable, energetic and self-motivated, as you’ll be the main, face‑to‑face point of contact across a number of our sought‑after developments.

Just some of the things you’ll be doing.

Your enthusiasm for our brand and for making customers feel truly valued will be infectious as you carry out your responsibilities:

• Build strong relationships with your customers so they feel comfortable contacting you and providing honest feedback, so we can continuously improve our service.
• Stay in the know about build progress by attending development team meetings.
• Accompany your customers as they get to know their home during its construction.
• Showcase our thoughtfully‑designed homes to customers after they’re built, so they understand their benefits, like flexible living and energy efficiency.
• Visit your customers once they’ve moved in to make sure they are happy, and if they have concerns, help resolve them.

Does this sound like you?

Hopefully you’ll tick all the boxes below, but don’t worry if not as we’re committed to investing in training and your career development:

• Experience in a customer‑facing role within a service industry.
• Polite, professional and an excellent communicator.
• Open to a challenge, change and strives for continual improvement.
• Knowledge of the homebuilding industry desirable but not essential as training will be provided.
• A natural in building and fostering internal and external relationships.
• Attention to detail, a passion for excellence and the ability to work independently and make key decisions.

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Attractive placemaking helps us deliver appealing and well‑connected communities where people and nature can thrive.

Benefits and package:

• Competitive salaries and bonus schemes
• Share save Scheme
• Private healthcare and cash plan options
• 25 days' annual leave

We are an inclusive employer; the Company will consider flexible working requests for all roles.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.

Customer Relations Manager • Coventry, England, United Kingdom