Customer Relations Advisor

Gleeson Homes; Hessle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction company in the United Kingdom is seeking a skilled Customer Relations Advisor. This role requires delivering exceptional customer service, managing complaints swiftly, and collaborating closely with various teams to enhance the customer journey. Candidates should possess strong communication skills and IT literacy, with prior experience in customer service preferred. The position offers a generous benefits package and aims at achieving high customer satisfaction levels.

Benefits

26 days holiday + bank holidays

Discretionary bonus scheme

Private medical insurance

Company pension scheme

Development opportunities

Qualifications

• Experience in a customer service role is essential.
• Strong collaborative and interpersonal skills are required.
• Must be IT literate, particularly in Microsoft Office applications.

Responsibilities

• Champion the customer journey and deliver 5-star customer service.
• Manage complaints efficiently ensuring compliance with standards.
• Communicate effectively both verbally and in writing with customers.

Skills

Customer service experience

Strong communication skills

IT literacy (Microsoft Office)

Teamwork skills

Job description

Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5

You’ll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure thoughtful and efficient aftercare service that meets both customers and Gleње Homes Surge High Service Standards.

Responsibilities

• Demonstrate support for Gleeson Homes’ continuous drive to deliver 5-star customer service by championing the customer journey.
• Actively support the regional sales and build teams and the wider business to meet, if not exceed, customer expectations.
• Be a proactive member of the regional Customer Care team, promoting and providing a 5-star customer service level within the operational area.
• Administer and manage all regional complaints efficiently and timely, ensuring customer satisfaction and compliance with the New Homes Quality Code/Consumer Code.
• Answer inbound customer calls.
• Ensure all enquiries are responded to in line with SLAs, including the management of voicemail messages and efficient management of the Customer Care email inbox.
• Maintain excellent customer relationship management skills within an on‑line context as well as face‑to‑face setting.
• Communicate excellent customer service skills, both written and verbal.
• Be IT literate especially in relation to Microsoft packages (Word, Excel, PowerPoint, Outlook).
• Have experience working within a customer service role.
• Show strong collaborative, team working and interpersonal skills.
• Possess a working understanding of the financial implications of the methods and sequences of build.
• Have trending extensive product, NHQC and customer service experience (preference).

Benefits

• Generous holiday entitlement of 26 days per annum + bank holidays.
• Discretionary bonus scheme.
• Holiday buy‑back scheme.
• Company pension scheme.
• Private medical insurance scheme.
• Healthshield membership.
• Life assurance scheme.
• Share purchase plan.
• High Street/store discounts.
• Development opportunities, excellent salary and benefits package.