Customer Relations Advisor

via; Harlow; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading retail company in Harlow is seeking a Customer Relations Advisor to enhance their customer service team. This role involves delivering outstanding customer service and managing sales opportunities. Ideal candidates should exhibit a proactive attitude, excellent communication skills, and a strong willingness to learn. Join a company that values career progression and offers comprehensive training for personal growth.

Benefits

Generous staff discounts

Excellent training and development

Free on-site gym and wellbeing programme

Pension scheme

Free on-site parking

Casual dress and company events

Qualifications

• Customer-focused, confident, and motivated with a proactive attitude.
• Excellent communication skills, both telephone and written.
• Strong computer literacy.

Responsibilities

• Providing exceptional customer service across phone, email, and digital channels.
• Recommending products that best meet customer needs.
• Identifying opportunities for additional sales.

Skills

Customer-focused attitude

Excellent communication skills

Strong computer literacy

Positive and enthusiastic personality

Experience in contact centre/retail

Job description

Overview

Location: Harlow (on-site)

Employment Type: Full-time, permanent

Salary: £26,598 - £31,231 per annum

Our client, a well-established and highly respected retailer within the tools and construction equipment sector, is seeking a Customer Relations Advisor to join their busy contact centre. With over 40 years of success in their industry, this is a fantastic opportunity to join a growing company that values outstanding customer service, teamwork, and career progression.

Responsibilities

• Providing exceptional customer service across phone, email, and digital channels.
• Recommending products that best meet customer needs (training provided).
• Identifying opportunities for additional sales such as promotional items or product add-ons.
• Maintaining strong product knowledge through training and continuous learning.
• Efficiently managing administrative tasks with accuracy and speed.
• Building relationships with customers to ensure loyalty and repeat business.

Qualifications

• Customer-focused, confident, and motivated with a proactive attitude.
• Excellent communication skills, both telephone and written.
• Strong computer literacy.
• Positive, helpful, and enthusiastic personality.
• Experience in a contact centre or retail environment is an advantage, though not essential.
• Knowledge of power tools/hand tools would be a plus, but full training is provided.

Benefits

• Salary of £26,598 - £31,231 per year, with pay progression based on experience.
• Supplementary pay of +15% for any hours worked after 8pm.
• Generous staff discounts.
• Pension scheme.
• Excellent training and development with real internal progression opportunities.
• Free on-site gym and wellbeing programme.
• Casual dress and regular company events.
• Free on-site parking.

Working Hours

Standard: 41.25 hours per week, 5 days out of 6 (Mon-Sat), 7:45am - 5:00pm