Customer Relations Admin - Hybrid (1 WFH day)

Lloyd Recruitment - Epsom; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Relations Administrator in the United Kingdom. This role requires problem-solving and communication skills, as well as the ability to investigate and manage customer complaints. Working hours are Monday to Friday, with a hybrid model that allows one day of work from home after initial training. The position pays £13.08 per hour, includes weekly pay, paid holidays, and enrollment in a pension scheme after 12 weeks.

Benefits

Weekly pay

Paid holiday

Pension scheme enrollment after 12 weeks

1 day a week WFH after training

Qualifications

• Must effectively communicate with clients and colleagues via email and phone.
• Able to investigate and address complaints critically.
• Experience or understanding of data protection regulations is beneficial.

Responsibilities

• Investigate complaints raised by customers.
• Liaise with internal teams to release information.
• Log and update details in inhouse systems.
• Monitor for patterns in customer complaints.

Skills

Problem-solving

Decision-making based on facts

Communication skills

Attention to detail

Job description

A recruitment agency is seeking a Customer Relations Administrator in the United Kingdom. This role requires problem-solving and communication skills, as well as the ability to investigate and manage customer complaints. Working hours are Monday to Friday, with a hybrid model that allows one day of work from home after initial training. The position pays £13.08 per hour, includes weekly pay, paid holidays, and enrollment in a pension scheme after 12 weeks.