Customer Proposition Manager

NatWest Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Customer Proposition Manager to develop robust business cases and ensure projects are financially sound. Responsibilities include conducting financial analyses, leading teams, and delivering actionable insights to improve customer propositions. Candidates should have proven experience in commercial finance, strong analytical skills, and proficiency in tools like Excel, Power BI, and Tableau. The role offers a hybrid working model, allowing flexibility in work arrangements.

Qualifications

• Understanding of the consumer financial services sector.
• Experience delivering propositions.
• Ability to lead, inspire, coach teams.

Responsibilities

• Develop robust business cases with clear financial justifications.
• Conduct financial analyses, including cost-benefit assessments.
• Prepare financial reports and dashboards for senior management.
• Identify trends to enhance financial understanding.

Skills

Commercial finance experience

Strong analytical skills

Excellent communication

People management

Proficiency in financial analysis software

Tools

Excel

Power BI

Tableau

Job description

Overview

Join us as a Customer Proposition Manager

• Take on this role in which you’ll use your analytical and commercial insights to ensure our projects are financially sound and aligned with our customer-centric goals
• It’s a chance to contribute to propositions that help meet the One Bank vision, innovation strategy and long-term customer value growth ambitions for the franchise
• You’ll be joining an exciting and fast-paced area of the bank, where you can expect great exposure both for you and your work
• Our team operates within a hybrid working model, so you’ll spend most of your time at home, coming into the office at least once a week to collaborate closely with your colleagues

Responsibilities

As a Customer Proposition Manager with a commercial and finance focus, you’ll be responsible for developing robust business cases and ensuring that all projects have clear financial justifications, including anticipated return on investment (ROI) and Customer Lifetime Value (CLV). You’ll be working alongside proposition development, the customer journey teams and One Bank partner teams to assess the financial viability of initiatives and contribute to the strategic direction of our customer propositions.

You’ll also be delivering long term sustainable customer value, and positive customer outcomes in line with customer insights, as well as the franchise strategy and growth ambitions. Alongside this, you’ll be developing, coaching and empowering clear, capable and motivated teams.

• Leading the creation and evaluation of business cases for new projects, ensuring alignment with strategic objectives
• Conducting thorough financial analyses, including cost-benefit assessments and sensitivity analyses, to support decision-making
• Developing models to calculate the expected ROI for various projects and initiatives, providing insights to guide investment decisions
• Establishing methodologies for calculating CLV and integrating these insights into project planning
• Preparing and presenting financial reports and dashboards to senior management that summarise project performance against business cases
• Identifying trends to provide actionable insights that enhance financial understanding and drive improvements in customer propositions
• Delivering continuous improvement in the customer value proposition by identifying process improvements and implementing tools and methodologies that enhance the accuracy and efficiency of financial analysis

Qualifications

The skills you'll need

To take on this role, you’ll need an understanding of the consumer financial services sector, along with proposition delivery experience. You’ll also bring people management skills with the ability to lead, inspire, coach and develop teams of professionals performing diverse activities.

On top of this, you’ll need:

• Proven experience in a commercial finance role, preferably within the retail or banking sector
• Strong analytical skills with a solid understanding of financial modelling and business case development
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Proficiency in financial analysis software and tools including Excel, Power BI and Tableau