Customer Planning Manager (m/f/d)

LEGO Group; Whitehall; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading toy manufacturing company is seeking a professional for demand planning within Amazon's Western Europe markets. The ideal candidate will bring strong analytical abilities and experience in commercial or supply chain planning. Responsibilities include building demand forecasts, collaborating with stakeholders, and driving continuous improvement initiatives. Passion for digital tools and proficiency in Excel and Power BI are essential. This role supports hybrid work and offers a competitive benefits package.

Benefits

Family Care Leave

Life and disability insurance

Resources for wellbeing

Generous colleague discount

Bonus scheme

Hybrid work policy

Inclusive culture

Qualifications

• Proven experience in roles within multinational consumer goods.
• Ability to create clear and concise material.
• Proven ability to deliver high-quality results under time pressure.

Responsibilities

• Build accurate topline demand plans for multiple markets.
• Drive monthly sales planning cycle and assess performance metrics.
• Collaborate with stakeholders on marketing and retail activities.
• Lead forecasting workstream and drive improvement initiatives.

Skills

Strong analytical mindset

Attention to detail

Proficiency in Excel

Experience in supply chain planning

Excellent communication skills

Stakeholder management

Understanding of retail data

Commercial awareness

Fluency in English

Tools

Power BI

Job description

Responsibilities

• Responsible for building an accurate topline demand plan for Amazon Western Europe (9 markets) by transforming multiple retail data inputs into robust assumptions.
• Drive the monthly sales planning cycle for Amazon EU9: assess prior plan and reflect timely changes to assumptions, identify gaps to key performance metrics and drive actions to address these.
• Secure all relevant stakeholders possess a comprehensive understanding of the latest plan.
• Collaborate with stakeholders across the organization to ensure the latest plans incorporate current marketing and retail activities, product launch volumes, and market‑specific insights.
• Lead the Amazon forecasting workstream to enhance our joint forecasting alignment.
• Drive and implement continuous improvement initiatives related to forecasting tools and processes.
• Support Key Account Management team with item level forecast on novelties and in season key lines.

Qualifications

• Strong analytical mindset and attention to detail.
• Proven experience in similar roles within multinational consumer goods companies, such as commercial planning and/or supply chain planning.
• Strong proficiency in analyzing multiple retail data inputs and converting this into robust assumptions.
• Excellent communication skills with the ability to create clear and concise material.
• Passion for digital tools and advanced skills in Excel and Power BI.
• Ability to navigate and manage stakeholders within a broad organization across Western Europe.
• Proven ability to deliver high‑quality results under time pressure.
• Commercially savvy and possessing a continuous improvement mindset, focused on driving progress and efficiency.
• Proficient in English.

Equal Employment Opportunity

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Child Safeguarding

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Benefits

• Family Care Leave – enhanced paid leave options for important times.
• Insurance – life and disability insurance covering all colleagues.
• Wellbeing – resources and benefits to nurture physical and mental wellbeing and build community.
• Colleague Discount – generous discount available from day 1.
• Bonus – bonus scheme rewarding success together when goals are reached and you are eligible.
• Workplace – hybrid work policy with an average of 3 days per week in the office; discussion of policy and role eligibility during recruitment.
• Diversity, inclusion and safety – culture where everyone feels safe, valued and belongs.

Application Process

Applications are reviewed on an ongoing basis. However, please note we may amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.