Customer Operations Supervisor

Carbon60; Malton; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading Specialised Industrial Service Provider in Malton is seeking a Customer Operations Supervisor. This role involves overseeing operations in the absence of the Customer Operations Manager, expediting orders, and providing exceptional customer service. The ideal candidate should be skilled in IT, have excellent communication abilities, and be comfortable in fast-paced environments. The position offers a pay rate of £13.46/hr to £15.38/hr.

Qualifications

• Competent in basic IT skills including data entry.
• Experience in procurement or office environments is beneficial.
• Supervisory experience is beneficial.

Responsibilities

• Oversee team operations in the absence of the Customer Operations Manager.
• Expedite orders and communicate with suppliers.
• Provide excellent customer service and assistance to engineers on-site.

Skills

Basic IT Skills

Excellent Communication Skills

Comfortable in Fast-Paced Environment

Manual Handling

Job description

CUSTOMER OPERATIONS SUPERVISOR

Carbon60 is looking to recruit a Customer Operations Supervisor to work for a leading Specialised Industrial Service Provider based in Malton.

ROLE: Customer Operations Supervisor

PAY RATE: between £13.46/hr - £15.38/hr, between £28,000 - £32,000 per annum

JOB TYPE: temp to perm

LOCATION: Malton (YO17)

HOURS: Full time, Monday to Friday, 8.30am - 5pm, 40 hours per week, 30 min break

THE ROLE

• When Customer Operations Manager is off-site, oversee team operation on-site in their absence to ensure consistent service requirements are met for the customer, additional duties will be addressed with the manager during assignment.
• Use order book to expedite orders and speak to suppliers on a daily basis to ensure orders are on schedule.
• Placing orders within necessary timeframes, ensuring best lead time, price and delivery times.
• Assist stores colleagues with booking in goods/deliveries, correctly allocating stock into the storeroom.
• Providing excellent customer service and assistance to the engineers on-site who attend the office.
• Completing necessary steps to enable any non-stocked parts to be sourced, assessing price, lead time and delivery speed and uploaded to the stock systems.
• Ordering stock required from suppliers.
• Complete manual handling of stock from deliveries to storeroom including heavier items such as motors, pumps, gas bottles.

THE SUCCESSFUL CANDIDATE

• Competent in basic IT Skills - monitoring emails, data entry, using the stock ordering systems.
• Must be comfortable in a fast-paced and high-pressured environment.
• Must have excellent communication skills and comfortable in a customer-facing role.
• Experience in storerooms /stores activities desirable but not essential, preferred for familiarity with the working environment.
• Be able to meet the physical demands of the manual handling required in the role.
• Prior experience in procurement or office environments, more so in an engineering, supply chain, MRO environment highly beneficial.
• Supervisory experience is beneficial.
• Please be aware that the Sofina site is a slaughterhouse with butchery completed onsite.

Application by CV or call Paloma Lopez at Carbon60 on 07767 246 863.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.