Customer Onboarding & Implementation Lead

Liberty Global; Bradford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading business services provider in Bradford is seeking a Customer Onboarding & Implementation Lead for a 12-month hybrid contract. The role involves managing the full lifecycle of customer onboarding, translating business requirements into actionable plans, and ensuring stakeholder alignment. Key qualifications include strong communication skills and expertise in change management. The position offers competitive salary, 25 days annual leave, and additional wellbeing benefits.

Benefits

Competitive salary

25 days annual leave

Wellbeing benefits

Matched pension contribution

Discounted gym memberships

Qualifications

• Proven experience in customer onboarding with varying complexities.
• Strong knowledge of data governance and security principles.
• Exceptional communication and interpersonal skills.

Responsibilities

• Onboard customers focusing on long-term partnerships.
• Deliver personalized onboarding support and training.
• Act as the customer's advocate gathering feedback.

Skills

Onboarding customers

HRIS architecture

Communication skills

Change Management

Stakeholder engagement

Tools

PRINCE2 certification

Certified Business Analyst Professional

ERP-specific certifications

Agile / Scrum certifications

Job description

Were looking for a Customer Onboarding & Implementation Lead to join us in Bradford on a 12-month fixed-term contract. This role offers hybrid working with two days based in the office each week.

As an experienced Functional Lead you will manage the full lifecycle of deploying business systems software applications or enterprise this role you will be responsible for planning coordinating and executing implementation activities ensuring timely delivery stakeholder alignment and optimal performance throughout the rollout process.

As the primary liaison between stakeholders technical teams and end users you will translate business requirements into actionable implementation plans ensuring solutions are delivered effectively and meet organisational needs.

By developing a deep understanding of both our customer and the Deel platform you will drive high-quality outcomes within agreed timelines. Your strong communication and stakeholder management skills will be key in engaging with customers and internal operational teams working collaboratively with the Project Specialist to ensure successful delivery.

What will you be doing

• Seamlessly onboard customers with a focus on long‑term partnership growth and success
• Develop deep expertise in Deels product suite to effectively support customers throughout their journey
• Deliver personalised onboarding support guidance and training to ensure customers are fully equipped from day one
• Plan and execute with go‑live dates in mind proactively identifying opportunities and adapting to drive results
• Serve as a trusted advisor to customers offering product knowledge training and performance reviews to ensure successful adoption and usage
• Facilitate system training sessions to build customer confidence and understanding sharing best practices and preparing them for future success
• Act as the customers advocate by gathering feedback on products and operations and sharing insights with internal teams to drive continuous improvement and excellence in onboarding and implementation

Essential

• Proven experience in onboarding new customers with varying levels of complexity and bespoke requirements
• Strong knowledge of HRIS architecture data governance and security principles
• Exceptional communication and interpersonal skills with the ability to influence and engage stakeholders and customers across all levels
• Demonstrated ability to manage relationships effectively simplifying complex scenarios into clear actionable paths to success
• Skilled in gathering and translating business requirements into functional specifications and developing realistic implementation plans and timelines
• Expertise in Change Management with a track record of delivering customer‑focused solutions and enhancing end‑user experience through detailed planning and continuous improvement
• Experience working in a fast‑paced HR and Payroll environment with a passion for supporting operational growth

Desirable

• PRINCE2 certification (Project Management)
• Certified Business Analyst Professional (CBAP)
• ERP‑specific certifications (e.g. SAP Functional Consultant Oracle Fusion Workday HCM)
• Agile / Scrum certifications (e.g. Certified ScrumMaster (CSM) SAFe)

Whats in it for you

• Competitive salary
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app personal medical critical illness cover and dental insurance
• Matched pension contribution up to 10%
• 24 hours of paid Volunteer Time Off
• Discounted gym and wellness memberships
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative fast‑paced and passionate team

Who we are

Liberty Blume a Liberty Global company is a rapidly growing business services provider specialising in tech‑enabled back‑office solutions. Our mission is to deliver efficiency scale and value to our customers through Business Procurement and Financial Solutions. If youre curious customer centric and enjoy being one step ahead join us on our scale up journey and unlock your freedom to grow!

Liberty Global is an equal opportunity employer. If you are curious and resilient with a limitless mindset were eager to hear from you no matter your background.

Key Skills

Academics, Apache Tomcat, Dcom, Fabrication, Banking & Finance, Filing

Employment Type

Full‑Time

Experience

years

Vacancy

1