Customer Marketing Manager

Jobgether; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading SaaS company in the UK is seeking a Customer Marketing Manager to enhance customer engagement and drive growth. The role involves managing customer communications, creating scalable content, and collaborating with various teams. Ideal candidates should have 5–8+ years of B2B SaaS customer marketing experience, strong writing skills, and the ability to manage content localization. This position provides competitive compensation and a remote-first work environment, fostering professional development and collaboration across a global team.

Benefits

Competitive compensation

Remote-first work model

Opportunities for professional development

Global team collaboration

Supportive work environment

Qualifications

• 5–8+ years of experience in B2B SaaS customer marketing.
• Proven ability to produce and manage effective customer stories.
• Strong writing and editing skills with a keen focus on customer value.

Responsibilities

• Develop and manage the editorial and communications calendar.
• Create and optimize customer advocacy programs and case studies.
• Manage content localization workflows to ensure message accuracy.

Skills

B2B SaaS customer marketing

Content management

Marketing automation

Cross-functional collaboration

Writing and editing

Localization experience

Tools

Google Suite

Webflow

HubSpot

Pendo

Job description

We are currently looking for a Customer Marketing Manager in UK. In this role, you will drive customer engagement, advocacy, and expansion across a global SaaS customer base. You will manage and execute end‑to‑end customer communications, including newsletters, blogs, case studies, and product updates, while partnering with Product Marketing, Growth, Sales, and Customer Success teams. Your focus will be on creating scalable, localized content that strengthens customer relationships, promotes adoption, and drives ARR/MRR growth. The position requires both strategic thinking and hands‑on execution, ensuring customer stories are communicated effectively across multiple regions. You will also oversee content localization and regional review processes to maintain message fidelity. This is an opportunity to shape customer‑facing marketing programs in a fast‑growing, international environment with high impact.

Responsibilities

• Develop and manage the editorial and communications calendar, including newsletters, blogs, product/release updates, and lifecycle emails
• Create and optimize customer advocacy programs, reference pipelines, case studies, and testimonials
• Design and execute cross‑sell and upsell campaigns in partnership with Growth and Product Marketing teams
• Refresh onboarding and adoption communications in collaboration with Customer Success, including email and in‑app messaging
• Maintain website content, blogs, and resource center entries with customer stories and product updates
• Manage content localization workflows with regional reviewers to ensure message accuracy and consistency
• Partner with internal teams and agencies to produce high‑quality marketing content, white papers, and research briefs

Requirements

• 5–8+ years of experience in B2B SaaS customer marketing, content, or lifecycle programs
• Proven ability to produce and manage customer stories, campaigns, and content that drive retention and expansion
• Strong writing and editing skills with experience interviewing practitioners and translating technical features into customer value
• Hands‑on experience with marketing automation, CRM, in‑app messaging, and segmentation/measurement tools
• Ability to manage cross‑functional collaboration across Product Marketing, Growth, Sales, and Customer Success teams
• Experience coordinating localization and regional reviews; veterinary or healthcare tech experience is a plus
• Builder mindset: ability to create scalable processes, templates, and calendars without sacrificing quality
• Proficiency with Google Suite, CMS platforms (Webflow), HubSpot, Linear, Pendo, and webinar/user research tools

Benefits

• Competitive compensation aligned with local standards
• Remote‑first work model with strong asynchronous culture
• Opportunities for professional development and learning
• Global team collaboration with annual meet‑ups
• Tools and platforms necessary to perform your role effectively
• Supportive, mission‑driven work environment focused on growth and impact

We appreciate your interest and wish you the best!