Customer Logistics Coordinator

First Achieve Ltd; Basildon; On-site; GBP 28,000 - 35,000; Full time

Job summary

A well-established manufacturing company in Basildon seeks a Customer Logistics Coordinator to oversee the movement of goods. The role requires strong communication skills and the ability to manage multiple priorities to ensure on-time delivery. Benefits include a competitive salary, generous holiday allowance, and a supportive work environment with opportunities for career progression.

Benefits

Competitive salary

33 days holiday per year

Company pension

Life insurance

Private medical healthcare

Employee retail discounts

Qualifications

• Experience in a manufacturing environment is essential.
• Strong planning and organisational skills are required.

Responsibilities

• Expedite and track customer jobs through production.
• Maintain production trackers and Line of Balance.
• Ensure accurate scheduling and on-time delivery.

Skills

Self-motivated with a proactive attitude

Strong customer-focused mindset

Excellent communication skills

Ability to manage pressure and multiple priorities

Collaborative team player

High attention to detail

Flexible approach to supporting customer deliveries

Education

Operations administration or customer service experience in manufacturing

Job description

Customer Logistics Coordinator

Basildon, Essex

Full-time | Permanent | Monday-Friday (40 hours)

First Achieve is recruiting on behalf of a well-established, high-precision manufacturing business with centres of excellence in the UK and Poland. We are seeking a Customer Logistics Coordinator to join their team in Basildon.

This is a key coordination role, ensuring the smooth movement of goods and materials across the business to support production efficiency and achieve customer delivery targets.

The Role

As Customer Logistics Coordinator, you will take ownership of customer work-in-progress (WIP) from pre-launch through to shipment, working closely with manufacturing, operations and programme teams to ensure accurate scheduling, clear communication and on-time delivery.

Key Responsibilities

• Expedite and track customer jobs through production to achieve delivery targets
• Maintain Line of Balance and production trackers
• Full responsibility for customer WIP within the factory
• Support daily and weekly production meetings
• Liaise daily with operations and manufacturing leaders to ensure schedule adherence
• Provide production progress updates to support customer communications
• Monitor labelling and packaging accuracy to ensure correct parts reach customers on time
• Ensure all delivery paperwork is completed accurately and on time
• Coordinate documentation and deliveries between sites where required
• Support customer and commercial meetings
• Report on key customer metrics, driving improvement actions and escalating where required
• Maintain accurate WIP and sales order data within the Factory Master ERP system
• Support Continuous Improvement initiatives

Skills & Behaviours

• Self-motivated with a proactive, can-do attitude
• Strong customer-focused mindset
• Excellent communication and interpersonal skills
• Ability to manage pressure, multiple priorities and stakeholders
• Positive, confident and patient approach to driving work through production
• Collaborative team player with influencing and negotiation skills
• High attention to detail with strong planning and organisational skills
• Flexible approach to supporting customer deliveries

Qualifications & Experience

Operations administration or customer service experience within a manufacturing environment

What's in It for You?

• Full-time, permanent position
• Competitive salary
• 33 days holiday per year (including Christmas closure)
• Company pension
• Life insurance
• Private medical healthcare
• Prescription safety eyewear
• Employee retail discounts
• Supportive, collaborative environment with opportunities for progression