Customer Journey Team Support

Michael Page; London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A housing organisation in London seeks a Customer Journey Team Support. In this role, you will provide administrative support, manage customer queries, and enhance the overall customer experience. The ideal candidate will have strong organizational skills and proficiency with office software. A hybrid work model is offered, with opportunities to contribute to the not-for-profit sector.

Benefits

Hourly pay of £15 - £16.50

Hybrid work model

Supportive team environment

Qualifications

• Experience in an administrative or support role, ideally within the housing sector.
• Proficiency in using office software, including word processing and spreadsheets.
• A proactive and adaptable approach to problem-solving.

Responsibilities

• Provide administrative support to the Customer Journey Team.
• Assist in managing customer queries and escalating issues.
• Maintain accurate records and documentation.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Problem-solving

Tools

Office software

Job description

Client Details

This housing organisation operates within the not-for-profit sector and is committed to delivering exceptional service to its stakeholders. As a large entity, they focus on creating meaningful impact through their services and fostering a collaborative work environment.

Description

• Provide administrative support to the Customer Journey Team, ensuring tasks are completed efficiently.
• Assist in managing customer queries and escalating issues to the appropriate teams when necessary.
• Maintain accurate records and documentation to support team operations.
• Coordinate with internal departments to streamline processes and improve customer satisfaction.
• Support the preparation of reports, presentations, and other materials as required.
• Monitor and update customer information in the database, ensuring data accuracy.
• Help implement strategies to enhance the overall customer journey experience.
• Contribute to team meetings and provide input on process improvements.

Profile

A successful Customer Journey Team Support should have:

• Experience in an administrative or support role, ideally within the housing sector.
• Strong organisational and time management skills.
• Proficiency in using office software, including word processing and spreadsheets.
• A keen eye for detail and the ability to maintain accurate records.
• Excellent communication skills, both written and verbal.
• A proactive and adaptable approach to problem-solving.
• Commitment to delivering excellent customer service

Job Offer

• Hourly pay of approximately 15 - 16.50, depending on experience.
• Flexibility with a hybrid work model, including three days working from home.
• Opportunity to contribute to the not-for-profit sector and make a meaningful difference.
• Supportive and collaborative team environment.

This is an excellent opportunity to join a well-regarded organisation in a key support role. If you are eager to contribute to enhancing the customer journey, we encourage you to apply today.