Customer Interaction Advisor

Adecco; Northampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global organisation is seeking a Customer Service Advisor in Northampton. This temporary role offers £12.31/hour initially, rising to £13.01/hour post-training, with shift bonuses for evenings and weekends. Candidates should have experience in multi-channel environments and strong communication skills. This position has real potential to transition into a permanent role with career growth opportunities. Shift work is required, including bank holidays. Join a supportive team that values development and well-being.

Benefits

Shift bonuses

24 days holiday plus bank holidays

Enhanced overtime rates

Well-being support policies

Qualifications

• Experience in a fast-paced, multi-channel customer service environment.
• Strong communication and organisational skills are essential.
• Demonstrated ability to work under pressure with a focus on customer satisfaction.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Resolve customer issues and complaints efficiently.
• Collaborate with departments to ensure service delivery.

Skills

Multi-channel customer service experience

Excellent communication skills

Organisational skills

Proactive mindset

Attention to detail

Job description

Customer Service Advisor - Temp to Perm Opportunity

Location: Corby, NN17

Start Date: 12th January

Type: Temporary ongoing with potential to become permanent

Pay: £12.31/hour for the first 12 weeks whilst training; £13.01/hour thereafter; Additional shift bonuses available for evenings, weekends, and night shifts

About the Role

A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.

Available Shifts

• Day Shift (37.5 hrs/week): Core hours Monday to Friday between 07:00 - 21:00
• Training:
  • Week 1-5 (9am - 3pm)
  • Week 6/7 (9am - 4pm)
• Post-training: Rotating shift system based on business needs
• Occasional requirement to work a weekend if staffing levels are low.

Bank holiday working required (minimum 2 per year)

Key Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, live chat)
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate across departments to ensure smooth service delivery
• Identify opportunities and leads for sales teams through effective questioning
• Process returns, credits, and refunds accurately
• Support customers in their preferred communication channel

What We're Looking For

• Experience in a multi-channel customer service environment
• Excellent communication and organisational skills
• Proactive, adaptable, and solution-focused mindset
• Strong attention to detail and ability to work under pressure
• A genuine passion for helping customers

Benefits

• Shift bonuses for evenings, weekends, and night work
• Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
• Enhanced overtime rates

Access to a wide range of wellbeing and family-friendly policies, including: support for ongoing health conditions, neurodiversity assessments and post-diagnostic support, women's health support (fertility, menopause, endometriosis), LGBTQ+ inclusive healthcare options.

Career Progression

This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.