Customer Insurance Specialist – Home & Life (Glasgow)

Santander USA; Glasgow; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading financial institution in Glasgow seeks a Customer Insurance Specialist to provide excellent customer service, helping clients understand their insurance options. The role entails engaging with customers, delivering tailored solutions within a regulated framework, and requires strong active listening and communication skills. Candidates need to have the right to work in the UK and a background in customer service. This position offers a salary between £24,992 and £28,726, along with additional benefits.

Benefits

£500 annual cash allowance

25 days’ holiday plus bank holidays

Voluntary healthcare benefits at discounted rates

Pension contribution up to 12.5%

Employee share plans

Qualifications

• Experience in a customer-driven environment.
• Good knowledge of Microsoft applications is essential.
• Strong active listening and verbal communication skills required.
• Ability to adapt communication style for different customers.

Responsibilities

• Engage customers in clear conversations regarding insurance needs.
• Deliver an excellent customer experience through inbound calls.
• Take ownership of personal development and product knowledge.
• Explain complex information clearly and simply for customer comprehension.

Skills

Customer-focused

Active listening

Verbal communication

Microsoft applications

Education

Right to work in the UK

Tools

Excel

Outlook

Word

Teams

Job description

A leading financial institution in Glasgow seeks a Customer Insurance Specialist to provide excellent customer service, helping clients understand their insurance options. The role entails engaging with customers, delivering tailored solutions within a regulated framework, and requires strong active listening and communication skills. Candidates need to have the right to work in the UK and a background in customer service. This position offers a salary between £24,992 and £28,726, along with additional benefits.