Customer Information Officer

Education Training Collective; Tees Valley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading education provider in the Tees Valley is seeking a Customer Information Officer to join their Executive and Curriculum Administration team. This role involves providing a welcoming front-of-house service to students, staff, and visitors. Ideal candidates will have excellent communication skills, strong organizational abilities, and a commitment to delivering outstanding customer experiences in an educational environment. The position offers generous annual leave, a supportive team environment, and opportunities for professional development.

Benefits

Generous annual leave entitlement

Free on-site parking

Local Government Pension Scheme

Career development opportunities

Employee Assistance Programme

Free gym memberships

Wellbeing Days

Qualifications

• Proven history of delivering exceptional customer service.
• Flexibility to manage competing priorities in a busy environment.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Provide a welcoming and professional front-of-house service.
• Act as the first point of contact for students, staff, and visitors.
• Respond effectively to a wide range of enquiries.

Skills

Excellent communication and interpersonal skills

Customer service orientation

Organizational skills

IT proficiency

Understanding of safeguarding principles

Team-oriented approach

Tools

MS Office Suite

MS Teams

Job description

Who we are?

Stockton Riverside College is a dynamic and ambitious college, recently awarded Outstanding by Ofsted, recognised for delivering exceptional standards of education and training. We offer a comprehensive range of academic, vocational and higher education courses for young people, adult learners and apprentices. Proudly serving our local community, we are dedicated to helping individuals gain the skills, knowledge and confidence to achieve their full potential.

As part of The Education Training Collective (Etc.), a group of colleges and training providers in the Tees Valley – Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit – we are driven by a shared vision: ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond’. Our dedicated and skilled staff are at the heart of our success, supporting learners and contributing to the wider community. We are seeking candidates who believe in the power of education to transform lives and who share our commitment to excellence, opportunity and achievement.

An exciting opportunity is available for a Customer Information Officer to join our Executive and Curriculum Administration (ECAS) team. ECAS provides essential administrative support to our curriculum departments while delivering an outstanding front‑of‑house service to staff, students and visitors. We are a committed, supportive team and a central part of the college’s day‑to‑day success.

As a Customer Information Officer you will provide a welcoming and professional front‑of‑house service, acting as the first point of contact for students, staff and visitors. The ideal candidate will be approachable, professional, student‑focused and have a strong commitment to providing a welcoming and supportive front‑of‑house service within an educational environment. You will be confident communicating with students, staff, parents and external visitors, and able to respond calmly and effectively to a wide range of enquiries.

You will have:

• Excellent communication and interpersonal skills, with the ability to engage positively with students of all ages
• A friendly, professional manner and a commitment to excellent customer service
• Strong organisational skills and the ability to manage competing priorities in a busy reception setting
• Confidence using IT systems, including in‑house systems, MS Office suite and MS Teams
• An understanding of confidentiality, safeguarding and professional boundaries in an educational setting
• The ability to follow procedures accurately, including visitor management, health and safety and emergency protocols
• A flexible, team‑oriented approach, with the ability to work across sites if required
• A commitment to equality, diversity and inclusion, ensuring a respectful and supportive environment for all learners

If you have a proven history of delivering exceptional customer service and possess superb communication skills, with a flexible, positive and enthusiastic approach we would love to hear from you! We can offer the successful candidate the opportunity to work and develop within a supportive and motivated team committed to continuous improvement.

Why Join Us?

We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more – we’ve listed a few examples of what you can expect when you join our team:

• Generous annual leave entitlement (34–43 days per annum, depending on role and length of service)
• Up to 5 days additional leave at Christmas
• Free on‑site parking
• Local Government Pension Scheme (LGPS) with 15.2% Employer Contribution
• Enhanced Occupational Sick Pay Scheme
• Enhanced Maternity, Paternity and Adoption Scheme
• Career development opportunities for progression
• 24/7 GP Access for employees and their dependants
• Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
• Free gym memberships/discounted memberships (dependent on site)
• Staff Discounts Package – Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more
• Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
• Wellbeing Days (in addition to annual leave)
• Discounted Hair and Beauty treatments available
• Bike2Work Scheme https://www.bike2workscheme.co.uk

Schedule

Working schedule:

• Wed – 1:00 pm to 6:00 pm
• Thu – 8:00 am to 4:45 pm
• Fri – 8:00 am to 1:30 pm

If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.

The closing date for receipt of completed applications is midnight 16 January 2026.

Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.

If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - https://www.nacro.org.uk/criminal-record-support-service/ or email [e-mail] or phone [phone]. Unlock – http://hub.unlock.org.uk/contact/ phone [phone] text 07824 113848.

We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability‑confident committed employer.

Safeguarding is also a priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit https://www.the-etc.ac.uk/policies/safeguarding/.

* note we do not accept CVs or late applications, no agencies please

All applications must be completed via our website https://www.the-etc.ac.uk/join-our-team/