Customer Homeownership Manager

Reed; Manchester; Hybrid; GBP 50,000; Part time

Job summary

A leading social housing provider in the UK seeks a Customer Homeownership Manager on a temporary basis. The role requires managing multiple programmes, engaging stakeholders, and ensuring effective performance tracking. The ideal candidate will possess substantial experience in reporting and project governance, alongside strong skills in collaboration and communication. Locations available include London and Manchester, offering flexibility in work arrangements.

Qualifications

• Substantial experience in reporting and tracking multiple programmes.
• Proficiency in creating engaging, informative reports.
• Strong skills in collaboration, communication, and influence.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Manage and track the performance of various operational programmes.
• Develop and produce workstream plans that align with objectives.
• Engage stakeholders and respond to their needs.
• Identify and evaluate risks and design mitigating solutions.
• Deliver continuous improvements in work streams.

Skills

Reporting and tracking

Creating engaging reports

Collaboration and communication

Project governance

Microsoft Excel

Microsoft PowerPoint

Customer focus

Job description

Overview

Location: London or Manchester

Job Type: Temporary salary circa £50k depending on location

Reports to: Director of Home Ownership

Responsible for: Customer Data Analyst

Join a leading social housing provider on a temporary basis as a Customer Homeownership Manager. This role is pivotal in leading the Home Ownership team, ensuring the effective management and tracking of multiple operational programmes. With locations available in either London or Manchester, this position offers flexibility and a dynamic work environment.

Main Purpose of the Role

As the operational lead for the Home Ownership team, you will manage and track the performance of various operational programmes. Your role ensures timely delivery of actions and provides clear visibility of progress and performance. You will engage key stakeholders and address operational issues promptly, always prioritising customer considerations.

Key Accountabilities

• Develop and produce workstream or programme plans that align with overall objectives and comply with programme plans.
• Edit and prepare documents for publication in line with organisational style guidelines, including reports for Project Control Groups and board reports.
• Engage stakeholders to develop effective working relationships and respond to their needs and concerns.
• Manage internal partnerships, providing high-quality professional services to support business strategy and plans.
• Identify and evaluate risks, issues, dependencies, and design mitigating solutions.
• Plan and deliver small programmes or workstreams using appropriate management methodologies.
• Draft review reports and presentations to enable stakeholders to evaluate progress and agree on changes.
• Innovate and implement continuous improvements in your area of work.
• Resolve complex issues, acting as a technical reference and escalation point for the team.

Experience and Pre-Qualification Criteria

Essential:

• Substantial experience in reporting and tracking multiple programmes.
• Proficiency in creating engaging, informative reports.
• Strong skills in collaboration, communication, and influence.
• Adherence to brand guidelines and internal standards.
• Experience in project and programme governance.
• Advanced proficiency in Microsoft Excel, PowerPoint, and other key Microsoft programmes.
• Proven experience in a similar role within a large business.
• Keen attention to detail and an inquisitive nature, with the ability to foster collaboration and build relationships across teams.
• Demonstrable experience in a customer-focused role and organisation.

Desirable:

• Experience with a new build developer of multiple tenures.

How to Apply

If you are interested in this temporary role and meet the essential criteria, please submit your CV detailing your relevant experience.