Customer Helpdesk Advisor

JLA Group; Ripponden; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading customer service firm in Ripponden is seeking enthusiastic individuals for its Customer Help Desk team. This role involves handling customer queries, providing technical support, and ensuring customer satisfaction. The ideal candidate has strong experience in customer service and the ability to thrive in a fast-paced environment. The company offers a state-of-the-art gym and an on-site café, making it a great place to work.

Benefits

On-site state of the art gym

On-site café serving healthy food

Great team working environment

Opportunity to develop and grow

Qualifications

• Ability to provide outstanding levels of customer service.
• Experience of working in a busy team.
• Demonstrated experience of taking ownership of customer queries.

Responsibilities

• Handling customer queries in a professional manner.
• Logging jobs and booking engineer visits.
• Liaising with internal departments to resolve customer queries.

Skills

Outstanding customer service

Empathy

Organisational skills

Team player

Computer literacy

Tools

Microsoft Office

Smartphone Apps

Job description

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We have a fantastic opportunity to join our customer help desk team at JLA!

We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure.

Set in the picturesque village of Ripponden, our head office is a great place to work - we have a state of the art on site gym and a fantastic cafe serving healthy food throughout the day.

We are looking for customer focused individuals to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction.

Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key responsibilities

• Handling Customer Queries in a polite and professional manner
• Logging jobs and booking engineer visits
• Capturing accurate notes on our internal systems
• Liaising with internal departments to resolve customer queries
• Achieving customer and business KPIs

Qualifications, Skills & Experiences

• Ability to provide outstanding levels of customer service
• Skilled in creating a network of internal contacts to support the resolution of customer queries
• Good organisational skills
• Good knowledge of the English language, both written and verbal
• Demonstrated ability to provide outstanding customer service
• Experience of working in a busy team; driven to achieve personal, team, and business goals
• Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries
• Demonstrated experience of taking ownership of customer queries
• Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
• Strong team player
• Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
• Good level of computer literacy including Microsoft
• Proficiency of using Office and Smartphone Apps
• Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
• Previous experience of working in a customer helpdesk capacity

What's on offer?

• on site state of the art gym
• on site cafe serving healthy food throughout the day
• Great team working and fun environment
• Fantastic leadership and opportunity to develop and grow