Customer Experience & Tech Support Lead (Hybrid UK)

LOUGHBOROUGH UNIVERSITY; Ashby-de-la-Zouch; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading educational institution in the UK is seeking a Technical Support & Customer Experience Manager to enhance support and customer experience functions. This full-time role requires substantial experience in high-performance settings and proven leadership skills. Key responsibilities include managing multi-disciplinary services, overseeing budgets, and integrating technology solutions. The role offers competitive pay and various benefits, including flexible working options. Informal inquiries can be made to the Deputy Director of Sport.

Benefits

Generous holiday allowance

Discounted gym memberships

Flexible working options

Access to sporting facilities

Qualifications

• Substantial experience in delivering and coordinating support services in a high-performance environment.
• Ability to manage multiple budgets effectively.
• Commercial acumen to identify growth opportunities.

Responsibilities

• Lead the strategic development of performance support services.
• Oversee delivery of integrated services in the performance sector.
• Implement quality assurance processes and manage budgets.

Skills

Leadership

Project Management

Analytical Skills

Problem Solving

Communication

Education

Post-graduate qualification in sport science, sports medicine, or strength and conditioning

Job description

A leading educational institution in the UK is seeking a Technical Support & Customer Experience Manager to enhance support and customer experience functions. This full-time role requires substantial experience in high-performance settings and proven leadership skills. Key responsibilities include managing multi-disciplinary services, overseeing budgets, and integrating technology solutions. The role offers competitive pay and various benefits, including flexible working options. Informal inquiries can be made to the Deputy Director of Sport.