Customer Experience Team Member

ATG Entertainment; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent live entertainment provider in Birmingham is seeking a Customer Experience Team Member to deliver exceptional customer service and contribute to an engaging atmosphere. This fun and challenging role involves selling products during events and ensuring customer satisfaction. Applicants should be 18+, with a passion for the entertainment industry and a commitment to teamwork. This position offers various benefits, including mental wellbeing support and staff discounts.

Benefits

myStrength Mental Wellbeing App

WeCare Support Services

Theatre Tickets (Subject to Availability)

ATG+ Card

Staff Discounts

Pension

Access to ToothFairy – Dental access and guidance from home

Qualifications

• Experience in customer service is valued but not essential.
• Willingness to work in a fast-paced environment.
• Ability to engage and communicate effectively with guests.

Responsibilities

• Deliver exceptional customer service as the face of the company.
• Sell products and promote packages during events.
• Work as part of a team in a dynamic venue.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

Customer Experience Team Member

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Are you great with customers, but looking for something a little bit different? We’re looking for customer‑focused staff who’d like to work in our exciting, fast‑paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever‑changing programme of events.

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under‑represented in this industry. You do need to be aged 18+ for this position.

Birmingham’s beloved theatre, The Alexandra, was built in 1901 by William Coutts and throughout its vast history, has become home to first class entertainment. Located in the heart of the city, the theatre welcomes hundreds of performances each year. In 2018, the venue underwent an extensive refurbishment and reverted to its original name, The Alexandra. The theatre is a valuable contributor to culture within Birmingham and the West Midlands, presenting a programme of world‑class theatre including West End musicals, drama, comedy and more.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

Benefits for Customer Experience Team Members

• myStrength Mental Wellbeing App
• WeCare Support Services
• Theatre Tickets (Subject to Availability)
• ATG+ Card
• Staff Discounts
• Pension
• Access to ToothFairy – Dental access and guidance from home

Interested? Please click on the link to view our full job description.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long‑term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email [e-mail] to request a confidential discussion.

We are proud to be an equal‑opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.