Customer Experience Team Leader

Safetykleen; Sheffield; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading customer service company in Dinnington is seeking a Customer Experience Team Leader to lead their tele-based Customer Service team. The role involves coaching and motivating a team that handles inbound calls, emails, and live chat, ensuring every interaction is customer-focused. The ideal candidate will foster a positive culture and enhance team performance. This position offers a salary of £31,000 and a range of benefits including healthcare, pension, and holiday entitlements.

Benefits

Health insurance

25 days' holiday

Employee recognition schemes

Gym memberships

Cycle to work scheme

Qualifications

• Experience leading a customer service team.
• Proficiency in managing inbound calls, emails, and live chats.
• Ability to develop and motivate team members.

Responsibilities

• Lead the Customer Service team and ensure excellent customer interaction.
• Handle coaching and motivate team members to enhance performance.
• Act as a key link between the team and internal stakeholders.

Skills

Team Coaching

Customer Service Excellence

Performance-Driven Culture

Job description

Customer Experience Team Leader | Dinnington | Permanent

Make every customer feel like your only customer - and help your team do the same.

Safetykleen is looking for a Customer Experience Team Leader to lead our high-energy, tele-based Customer Service team in Dinnington. You'll coach and motivate the team that handles inbound calls, emails and live chat, ensuring every customer interaction is fast, professional and genuinely customer-first.

This role is pivotal to putting customers at the heart of our business - protecting accounts, strengthening retention, reducing risk, and resolving issues before they escalated. You'll also be the key link between the team and internal stakeholders to keep service seamless end-to-end.

If you love developing people, raising the bar on service, and creating a positive, performance-driven culture - you'll thrive here.

Why you'll love it

• Worklife balance : Monday to Friday, no weekends, day shifts only
• Salary £31,000
• Healthcare from day 1 + 5% pension + 3x life assurance
• 25 days' holiday + bank holidays
• Events, celebrations & prizes; employee recognition and referral schemes
• Enhanced maternity & paternity pay; enhanced sick pay

Wellbeing perks : EAP 24 / 7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work...