Customer Experience Specialist — End-of-Life Care (Hybrid)

DIGNITY FUNERALS LIMITED; Reading; Hybrid; GBP 30,000; Full time

Job summary

A leading funeral service provider in the UK is seeking a Customer Experience Specialist to deliver exceptional service to clients. You will guide customers through essential processes such as wills and funerals, requiring strong customer service skills, empathy, and effective communication. The role offers an annual salary of £30,000 and includes benefits such as private healthcare and 25 days holiday. Flexible hybrid working arrangements are also available.

Benefits

Annual salary of £30,000

25 Days Holiday + Bank Holidays

BUPA Private Healthcare

Life Assurance (X2)

Pension Scheme

Hybrid flexible working

Colleague development schemes

Qualifications

• Experienced in a fast-paced customer-facing role, ideally in startups or healthcare.
• Strong communicator who simplifies complex information.

Responsibilities

• Provide support over phone and email to ensure a smooth customer journey.
• Guide customers through will-writing and funeral planning services.
• Review wills for accuracy against customer wishes.
• Troubleshoot issues independently and escalate as needed.
• Identify improvements to enhance services.

Skills

Customer service

Problem-solving

Communication

Empathy

Adaptability

Tech-savviness

Tools

Zendesk

Aircall

Job description

A leading funeral service provider in the UK is seeking a Customer Experience Specialist to deliver exceptional service to clients. You will guide customers through essential processes such as wills and funerals, requiring strong customer service skills, empathy, and effective communication. The role offers an annual salary of £30,000 and includes benefits such as private healthcare and 25 days holiday. Flexible hybrid working arrangements are also available.