Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; East Midlands; On-site; GBP 26,000; Full time

Job summary

A leading global bank in the UK is seeking a Customer Service Consultant to provide exceptional service and support to customers. The role involves educating customers about digital services and fraud awareness while assisting those with complex needs. Ideal candidates will have strong communication skills and a genuine passion for customer service. This full-time position offers a competitive salary, extensive benefits, and opportunities for professional development.

Benefits

Annual performance bonus

Over six weeks' holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations and build strong connections with customers.
• Proficiency in taking ownership of inquiries and delivering personalized service.
• Capacity to adapt to a continuously changing environment.

Responsibilities

• Provide outstanding service as the first point of contact for customers.
• Educate customers on HSBC digital services and fraud awareness.
• Support customers in vulnerable situations with complex needs.

Skills

Excellent communication skills

Customer service orientation

Empathy

Resilience to change

Job description

A leading global bank in the UK is seeking a Customer Service Consultant to provide exceptional service and support to customers. The role involves educating customers about digital services and fraud awareness while assisting those with complex needs. Ideal candidates will have strong communication skills and a genuine passion for customer service. This full-time position offers a competitive salary, extensive benefits, and opportunities for professional development.