Customer Experience Sales Agent

Certain Advantage; Cheadle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A customer service recruitment firm in the United Kingdom is seeking a Customer Experience Sales Agent for a temporary role. This position involves handling outbound calls, managing inquiries, and maximizing sales opportunities. Ideal candidates should have prior customer service experience, strong communication skills, and a customer-first approach. The role offers £12.24 an hour, with potential for extension or permanent placement. Shifts are rotational, working 40 hours per week.

Qualifications

• Previous experience in customer service ideally within a contact centre environment.
• Excellent communications skills.
• Customer first approach.
• PC literate.
• Results-oriented with a proven history of meeting or exceeding sales targets.

Responsibilities

• Handle a large volume of telephone and email sales enquiries.
• Making a high volume of outbound calls to follow up on sales leads.
• Schedule sales appointments efficiently.
• Maximise opportunities to sell.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Previous experience in customer service

Excellent communication skills - verbal and written

Excellent sales skills

Motivation and desire to succeed

Attention to detail

Job description

Overview

Customer Experience Sales Agent — Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer.

The Role

We\'re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!

Responsibilities

• Blended contact centre role
• Sales through servic
• Making a high volume of outbound calls to new customers following up on daily sales leads
• Handle a large volume of telephone and email sales enquiries
• Dealing with inbound bookings
• Appointment Booking
• Schedule Sales appointments efficiently for both inbound and outbound enquiries,
• Ensuring a smooth handover to the sales team.
• Arranging renewals with existing customers
• Maximise all opportunities to sell
• Live Chat Management: Proactively engage with customers via live chat,
• Responding to sales enquiries with speed accuracy and professionalism.
• Conduct Follow up calls and communications to ensure customer satisfaction post sale.
• £12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week)
• Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent.

The Individual

• Previous experience in customer service ideally within a contact centre environment.
• Excellent communications Skills - verbal and written.
• Customer first approach.
• Motivation and desire to succeed
• Excellent sales skills - objection handling with the ability to work to targets
• PC literate
• Problem solving abilities
• The drive to build customer rapport
• Ability to handle pressure working in a busy call centre environment.
• Results-oriented with a proven history of meeting or exceeding sales targets.
• Experience handling objections and turning dissatisfied customers into loyal ones
• Empathetic
• Persuasive and results driven,
• Conflict resolution/negotiation,
• Attention to detail.
• Capable of working independently as well as collaboratively within a team

Working with Certain Advantage

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