Customer Experience Leader, Retail Store Ops

Sainsbury's Supermarkets Ltd; Weston-super-Mare; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Weston-super-Mare is seeking a Customer Experience Manager to enhance the shopping experience. The role involves leading operational management to uphold service excellence and guiding teams for effective customer engagement. The ideal candidate will have a strong customer service focus and line management experience in a dynamic environment. This position offers a competitive salary and benefits package.

Benefits

Competitive salary

Benefits package

Qualifications

• Strong customer service focus and ability to enhance customer experiences.
• Proven success in managing teams in a dynamic retail environment.
• Experience in operational management and team guidance.

Responsibilities

• Lead operational management to ensure service excellence.
• Engage customers effectively to improve their shopping experience.
• Guide teams on performance management and customer engagement.

Skills

Customer service focus

Line management experience

Team performance management

Job description

A leading retail company in Weston-super-Mare is seeking a Customer Experience Manager to enhance the shopping experience. The role involves leading operational management to uphold service excellence and guiding teams for effective customer engagement. The ideal candidate will have a strong customer service focus and line management experience in a dynamic environment. This position offers a competitive salary and benefits package.