Customer Experience Leader

McDonald’s; Bridgend; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known fast-food restaurant in Bridgend is seeking a Customer Experience Leader who is passionate about enhancing customer satisfaction. The role involves welcoming customers, suggesting service improvements, and supporting overall wellbeing. The company values positive attitudes and offers benefits such as holiday pay, employee discounts, and meal allowances, promoting a fun and progressive work environment.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top highstreet and online brands

Premium Shift pay for overnight work

Qualifications

• Strong customer service orientation and positive attitude.
• Ability to work in a fast-paced environment and help create 'feel-good moments'.
• Willingness to learn and suggest improvements.

Responsibilities

• Welcome customers and enhance their dining experience.
• Work with management to improve customer service.
• Provide support for overall wellbeing and resources.

Job description

Overview

The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience. This important role finds you at the heart of our business in our customer dining areas.

Responsibilities

• Welcome customers into the restaurant.
• Use your initiative to help create 'feel-good moments' during their visit.
• Work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.
• Provide support for overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Qualifications

McDonald's looks for people with the right attitudes and behaviours to deliver a great customer and colleague experience. We hire for qualities and potential, rather than qualifications.

Eligibility

Your eligibility to work in the UK & Ireland must be verified. Acceptable documents to evidence your right to work include a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top highstreet and online brands
• Premium Shift pay for overnight work (midnight to 5 am)
• Above national minimum wage for hourly‑paid workers
• Holiday and sick pay
• Range of other benefits

Career Path

Our employees tend to stick around. Partly because it's a fun, sociable and flexible place to work, but also because there are opportunities to progress into roles with more responsibility. In fact, 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started out as crew members behind the counter or in the kitchens.

Values

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.