Customer Experience Lead — Team Leader (Assistant Manager)

The Rank Group; Stevenage; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading entertainment company is seeking an Assistant Manager in Stevenage to lead a dynamic team at Mecca Bingo. You will be responsible for managing day-to-day operations, motivating your team to deliver exceptional customer experiences, and driving business results. Ideal candidates should have strong leadership skills, commercial awareness, and a passion for customer service. This position offers a competitive salary of £31,930 and a range of employee benefits including discounts and life assurance.

Benefits

Competitive salary

Paid breaks

Employee rewards platform

50% discount on food and soft drinks

Pension and life assurance

Company sick pay scheme

Uniform provided

Qualifications

• Proven ability to lead and inspire a team to deliver great results.
• Commercial awareness and customer service excellence.
• Passion for creating outstanding customer experiences.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences.
• Manage day-to-day operations and coach team members.
• Drive results and motivate your team.

Skills

Team leadership

Commercial awareness

Customer service excellence

Job description

A leading entertainment company is seeking an Assistant Manager in Stevenage to lead a dynamic team at Mecca Bingo. You will be responsible for managing day-to-day operations, motivating your team to deliver exceptional customer experiences, and driving business results. Ideal candidates should have strong leadership skills, commercial awareness, and a passion for customer service. This position offers a competitive salary of £31,930 and a range of employee benefits including discounts and life assurance.