Customer Experience & Culture Assistant

Tate; England; On-site; GBP 25,000 - 27,000; Full time

Job summary

A family-run business is looking for a Customer Experience & Culture Assistant to join their team in Guildford. This full-time, office-based role involves assisting with customer experience and maintaining positive internal company culture. The ideal candidate should possess strong organisational and communication skills, adapting easily in a dynamic environment. Benefits include a pension scheme, training opportunities, and various company-sponsored social events.

Benefits

Pension scheme

Consistent training & development opportunities

Fun, close-knit sociable office

Individual staff awards

Various social events paid for by the Company

Opportunity to earn bonuses in line with Company gross profit

Qualifications

• Strong organisational skills and attention to detail.
• A proven ability to communicate effectively with a diverse range of individuals.
• Ability to work both independently and as part of a team.

Responsibilities

• Assist/manage onsite customer experience.
• Maintain quality facilities with the Customer Experience Team.
• Manage customer communication.

Skills

Organisation

Attention to detail

Great communication skills

Ability to work independently

Flexibility

Strong work ethic

Job description

Customer Experience & Culture Assistant

• 25k - 27k
• Full time office based role
• Free Parking
• Location: Guildford
• One a month travel to Luton office

Our client is growing family run business, where they focus on providing exceptional customer service, they are now an experienced Customer Experience / Culture Assistant to join a fast paced team based in Guildford.

This role sits within the customer experience team, you will be the first point of contact for not just external customers, but also looking after internal employees with all company socials / events / benefits etc and contribute to maintaining a positive work environment.

They are looking for someone who embodies their values and is a people person over experience

Your main duties will include:

• Assisting / managing onsite Customer Experience
• Maintaining high quality facilities with Customer Experience Team
• Managing customer communication
• Supervising business eventsSupervising efficient running of office
• Assisting operational staff

Essential Skills:

• Organisation
• Attention to detail and high levels of accuracy
• Great communication skills
• Ability to work well independently and within our team
• Flexible and adaptable
• Strong work ethic

Benefits:

• Pension scheme
• Consistent training & development opportunities
• Fun, close knit sociable office
• Individual staff awards
• Various social events paid for by the Company
• Opportunity to earn bonuses in line with Company gross profit

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.