Customer Experience Coordinator

Castle Employment; Scarborough; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic business in Scarborough is seeking a Customer Experience Coordinator for a temporary role. The successful candidate will guide new clients, enhance relationships, and respond to feedback to improve overall customer satisfaction. This position offers a salary of £13.00 - £15.00 per hour based on experience and requires immediate availability.

Qualifications

• Immediately available to start working.
• Confident in delivering outstanding customer service.

Responsibilities

• Guide new clients through onboarding.
• Develop and maintain strong client relationships.
• Track and respond to Trustpilot reviews.
• Analyse customer satisfaction surveys and implement improvements.

Job description

Overview

We have an excellent opportunity for a Customer Experience Coordinator to join a dynamic and growing business in Scarborough on a temporary basis.

This role requires someone who is immediately available and confident in delivering outstanding customer service.

Responsibilities

• Guide new clients through onboarding and support them throughout their journey
• Develop and maintain strong client relationships, enhancing their overall experience
• Track and respond to Trustpilot reviews, encouraging client feedback
• Analyse customer satisfaction surveys and implement improvements to the client experience

Role Details

Schedule: Monday to Friday, 9am-5pm

Location: Scarborough

Salary: £13.00 - £15.00 per hour depending on experience

How to Apply

If you're available to start straight away and want to join a supportive team in a fast-paced and rewarding role, we'd love to hear from you