Customer Experience Advisor | S1 | Retail Banking | Bradford PM Branch

Santander USA; Bradford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading banking institution is seeking a Customer Experience Advisor to join their Bradford PM Branch. In this on-call role, you will assist customers with their needs, handle cash transactions, and provide technology support. Ideal candidates will have proven customer service skills, effective communication abilities, and a flexible approach to work. The position offers a starting salary of £24,000 alongside various employee benefits, making it a great opportunity for driven professionals looking to make an impact.

Benefits

Competitive starting salary

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Company-funded death-in-service benefit

Access to wellbeing programs

Volunteering opportunities

Global growth opportunities

Qualifications

• Proven ability to deliver outstanding customer service face-to-face or via telephony.
• Effective communication with customers to understand their needs.
• Willingness to exceed customer expectations.

Responsibilities

• Act as the first point of contact for customers in the branch or over the phone.
• Assist with day-to-day transactions and customer queries.
• Build relationships and find effective solutions for customer issues.

Skills

Customer service

Effective communication

Teamwork

Flexibility

Problem-solving

Job description

Customer Experience Advisor | S1 | Retail Banking | Bradford PM Branch | United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive, responsible approach to risk management.

Retail & Commercial Banking is a global business that integrates all retail and commercial activities to better serve customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Experience Advisor based in Bradford PM Branch.

Primary location: Bradford, West Yorkshire market

This is an on‑call role, working a minimum of 260 hours per annum.

This is a rolling contract.

For our customers you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver, helping with cash transactions, technology support in the banking hall, phone calls, fraud prevention and more.

Life in a branch can be busy, varied and challenging. You’ll be flexible, taking on a broad range of activities, thriving on variety and operating in a multi‑skilled environment.

To succeed in this role you will be responsible for:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing knowledge of services and products to help customers
• Identifying new ways to improve the customer experience

WHAT YOU’LL BRING

We are enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the essential knowledge, skills and abilities for success in this role. Reasonable accommodations may be made for disabilities.

Professional Experience

• Proven ability to deliver outstanding customer service face‑to‑face or via telephony (Required)
• Effective communication with customers to truly understand their needs (Required)
• A real desire to go above‑and‑beyond for customers (Preferred)
• Effective team‑working skills with a flexible, can‑do approach (Preferred)
• Openness to a broad range of activities even if outside standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day and reward you beyond pay.

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on benefits.*Include salary where authorised
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments.
• We put 8% of salary into your pension. If you contribute, we’ll match up to 12.5% and offer some contribution in cash if preferred.
• Protection for you and your family with company‑funded death‑in‑service benefit, income protection insurance and discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in share plans.
• As a Santander UK employee you can request staff versions of our products with no fees and access many other deals and discounts.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work – access to wellbeing partners across physical, mental, social and financial pillars, including apps, discounted gym access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage – from menopause and pregnancy to parenthood and beyond: enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back – volunteering opportunities to make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network.

LOCAL COMPLIANCE

We’re proud to provide equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We are committed to an accessible, fair and welcoming recruitment experience for all candidates.

Consider travel distance, time and cost to your chosen branch location when applying.

Right to work in the UK

• Each applicant must have the right to work in the UK by nationality, visa or work permit. We do not consider any working visa / permit in our decision making. If you do not have a right to work or an application is unsuccessful, we will withdraw any conditional offer.

We welcome applications with the understanding there may be no relocation package. We pay mandatory government visa sponsorship fees; you may be liable for personal immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in, please apply.

Let us know if we can help you in the recruitment process – email [e-mail] for assistance.