Customer Experience Advisor - Retail Banking (Oxford)

Santander USA; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services organization is seeking a Customer Experience Advisor for their Oxford Branch. This role involves being the first point of contact for customers, assisting with transactions, and addressing queries. Ideal candidates will have a proven track record in customer service and effective communication skills. Competitive salary of £24,000 plus benefits, including holiday allowance, healthcare options, and a supportive team environment await you. Join us to make a real difference.

Benefits

£500 annual cash allowance

25 days’ holiday plus bank holidays

Voluntary healthcare benefits

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.

Skills

Outstanding customer service

Effective communication

Team working skills

Job description

A leading financial services organization is seeking a Customer Experience Advisor for their Oxford Branch. This role involves being the first point of contact for customers, assisting with transactions, and addressing queries. Ideal candidates will have a proven track record in customer service and effective communication skills. Competitive salary of £24,000 plus benefits, including holiday allowance, healthcare options, and a supportive team environment await you. Join us to make a real difference.