Customer Experience Advisor — Flexible Hybrid Role + Benefits

Ocean Housing; Bodmin; Hybrid; GBP 25,000; Full time

Job summary

A community housing organization in St Austell is seeking a Customer Experience Advisor to provide exceptional service to tenants and customers. Responsibilities include resolving inquiries through multiple channels, logging communications, and supporting administrative tasks. The ideal candidate will have strong communication skills and experience in customer service. We promote a supportive work environment with excellent benefits including 27 days holiday, a health cash plan, and occupational sick pay.

Benefits

27 days holiday + bank holidays

Occupational Sick Pay

4% employer pension contribution

Health Cash Plan

Flu jab & wellbeing initiatives

Cycle to Work Scheme

Family-friendly policies

Agile working options

Qualifications

• Experience in customer service and working within a team.
• Strong communication skills, especially in challenging situations.
• Understanding of data protection.

Responsibilities

• First point of contact for tenants and customers providing housing advice.
• Delivering a first-time resolution approach across multiple channels.
• Logging communications in the in-house system (QL).
• Processing payments and assisting with administrative tasks.
• Assisting with facilities management and post services.

Skills

Customer service experience

Strong communication skills

Teamwork

Job description

A community housing organization in St Austell is seeking a Customer Experience Advisor to provide exceptional service to tenants and customers. Responsibilities include resolving inquiries through multiple channels, logging communications, and supporting administrative tasks. The ideal candidate will have strong communication skills and experience in customer service. We promote a supportive work environment with excellent benefits including 27 days holiday, a health cash plan, and occupational sick pay.