Customer Experience Advisor – Branch & Digital Banking

2022 - Chief Operating Office; Perth; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading customer-centric bank in Perth is hiring a Customer Consultant. This role involves welcoming customers, assisting with digital services, and providing solutions to their banking queries. The ideal candidate should possess great communication skills and a passion for customer service. The position offers a salary range of £23,500 to £25,000 and numerous benefits, including competitive holiday allowances and medical insurance. You will be part of a dynamic team dedicated to delivering excellent customer service.

Benefits

25 days holiday per year

Private medical insurance

Competitive pension scheme

Annual performance-related bonus

Training and development opportunities

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Experience or passion for customer service is required.
• Ability to engage and build rapport with customers.
• Flexibility to adapt to customer needs.

Responsibilities

• Welcome customers to the branch and assist them.
• Educate customers on digital services.
• Resolve queries related to banking.
• Understand customer needs to recommend solutions.
• Work with colleagues to provide expert advice.

Skills

Customer service experience or passion

Great communication skills

Flexible and positive working approach

Insatiable curiosity

Interest in digital technology

Tools

Microsoft Office

Job description

A leading customer-centric bank in Perth is hiring a Customer Consultant. This role involves welcoming customers, assisting with digital services, and providing solutions to their banking queries. The ideal candidate should possess great communication skills and a passion for customer service. The position offers a salary range of £23,500 to £25,000 and numerous benefits, including competitive holiday allowances and medical insurance. You will be part of a dynamic team dedicated to delivering excellent customer service.