Customer Experience Advisor - Branch & Contact Centre

Santander Bank; Llanelli; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Llanelli is looking for a Customer Experience Advisor to engage directly with customers over the phone and in the branch. You will assist with transactions and enhance customer relationships, ensuring high service standards. The role offers a salary of £24,500, varied working hours, and numerous benefits including healthcare and pension contributions. Join a supportive team environment dedicated to enhancing the customer experience.

Benefits

Annual cash allowance

Healthcare benefits

Pension contributions

Employee discounts on products

Generous holiday allowance

Qualifications

• Experience in face-to-face or telephony customer service.
• Ability to communicate effectively with customers.
• Desire to exceed customer expectations.

Responsibilities

• Act as the first point of contact for customers.
• Assist with daily transactions and queries.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Teamwork skills

Flexibility in tasks

Job description

A leading financial institution in Llanelli is looking for a Customer Experience Advisor to engage directly with customers over the phone and in the branch. You will assist with transactions and enhance customer relationships, ensuring high service standards. The role offers a salary of £24,500, varied working hours, and numerous benefits including healthcare and pension contributions. Join a supportive team environment dedicated to enhancing the customer experience.