Customer Experience Advisor - 12-Month FTC

RBC; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major financial institution is seeking a Customer Service Advisor for a 12-month contract in Edinburgh. The role involves managing incoming customer queries, maintaining accurate records, and processing transactions. Ideal candidates will have strong skills in Microsoft Office and clear communication abilities. This position offers opportunities for professional growth and flexible working arrangements within a supportive team environment.

Benefits

Development through coaching opportunities

Dynamic, collaborative team

Flexible working options

Qualifications

• Must be confident using Microsoft Office applications (Word, Excel, Outlook, Teams).
• Ability to maintain accuracy when completing tasks.
• Clear and concise communication skills, both oral and written.

Responsibilities

• Handle incoming calls and mail from customers and resolve queries.
• Maintain accurate client data on our systems.
• Process customer transactions and documentation.

Skills

Confident using Microsoft Office

Attention to detail

Clear communication skills

Job description

A major financial institution is seeking a Customer Service Advisor for a 12-month contract in Edinburgh. The role involves managing incoming customer queries, maintaining accurate records, and processing transactions. Ideal candidates will have strong skills in Microsoft Office and clear communication abilities. This position offers opportunities for professional growth and flexible working arrangements within a supportive team environment.