Customer Experience Advisor

Career Choices Dewis Gyrfa Ltd; Walsall; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is looking for Customer Experience Advisors in Walsall to deliver exceptional customer service and educate customers on waste management and recycling. The role is temporary with a pay rate of £12.21 per hour, from Monday to Friday, 8:30am–5:00pm. Ideal candidates should possess strong interpersonal skills and a commitment to customer service. Interested applicants can contact the agency by phone or email with their CV.

Qualifications

• Commitment to delivering an excellent customer experience.
• Ability to handle conflict with patience and empathy.
• Self-motivated and adaptable under pressure.

Responsibilities

• Act as the first point of contact for all customer enquiries.
• Provide professional and empathetic customer support.
• Educate customers on recycling and sustainability opportunities.

Skills

Strong interpersonal skills

Customer service commitment

Conflict handling

Multi-tasking

Job description

Cannock (WS11) Tudor Employment Agency is recruiting for Customer Experience Advisors to join our client’s team in Cannock.

You will play a key role in delivering exceptional customer service, supporting sustainability goals, and advising customers on waste management, recycling and circular economy initiatives.

Responsibilities

• Act as the first point of contact for all customer enquiries across phone, email & digital channels
• Provide clear, professional and empathetic customer support
• Educate customers on recycling, waste reduction and sustainability opportunities
• Support customers with waste management obligations & environmental compliance
• Promote services that increase recycling rates and reduce waste to landfill
• Communicating the company environmental values, initiatives & innovations
• Identify opportunities to improve customer environmental performance
• Represent the brand’s mission of protecting resources and supporting a circular economy

Qualifications

• A commitment to delivering an excellent customer experience
• Strong interpersonal skills
• Focused, self‑motivated and adaptable
• Patient, empathetic and confident handling conflict
• Able to multitask and manage workload effectively

Hours: Monday to Friday, 8:30am–5:00pm
Pay Rate: £12.21 per hour
This position is temporary until at least June

Please contact our Commercial Team on 01922 725445 (ext 1004) or email your CV to commercialtudoremployment.co.uk, quoting ref TEAVEOCEA/51
You can also register online here: https://tinyurl.com/ONLINECOMTEMP1.
For all our roles, visit: www.tudoremployment.co.uk.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).