Customer Engineer

Narvar; United Kingdom; Remote; GBP 81,000 - 108,000; Full time

Job summary

A leading customer experience platform in the United Kingdom is seeking a Customer Engineer to support clients with API integrations and solution deployments. The ideal candidate will have 5-10 years of experience, strong technical skills with web technologies, and the ability to thrive in a fast-paced environment. This role offers a competitive salary and a chance to impact customer experiences positively.

Qualifications

• 5-10 years of experience working on enterprise-level software projects as a technical lead.
• Experience with web technologies including fundamental coding skills in JavaScript.
• Thrives in a fast-paced environment.

Responsibilities

• Complete technical onboarding for enterprise retailers.
• Provide consultative advice to ensure successful customer integration.
• Partner cross-functionally with technical and business stakeholders.

Skills

Customer-facing experience

Technical aptitude

Problem-solving

Time management

Prioritization skills

Tools

APIs

HTML

CSS

JavaScript

Job description

Narvar is Growing! We are hiring a Customer Engineer who loves helping people, solving problems, and wants to play a major role in the success of our customers. You have a strong technical aptitude, extensive customer-facing experience, and are comfortable in a fast-paced working environment. As a Customer Engineer, you will be responsible for scoping requirements, working with clients to integrate our APIs, and deploying our solutions for our largest enterprise customers. You will be joining a team of customer engineers and project managers who are passionate about our customers, solutions, and products. Day-to-day

• Complete technical onboarding for well-established enterprise retailers and the hottest direct-to-consumer brands
• Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product value
• Leverage customers’ business requirements and product expertise to build technical specifications
• Build and validate solutions via tooling and frontend technologies such as APIs, JSON, CSS, HTML, and Javascript
• Partner cross-functionally with both internal and external technical and business stakeholders
• Help build a best-in-class international professionals services team via documentation, process improvements by building internal tools, and trainings

What we’re looking for

• You have 5-10 years of experience working on enterprise-level software projects as a technical lead
• Experience working with web technologies such as APIs, HTML, CSS, and Javascript including fundamental coding skills preferably in Javascript or related languages
• You thrive in a fast-paced environment and have strong time management and prioritization skills
• Bonus points for experience with iPaas, retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.
The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range $110,000 — $145,000 USD

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