Customer Engagement Advisor - Specialist Level

Hewlett Packard Enterprise; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a skilled candidate to design customized customer experiences and manage important executive briefings. The ideal candidate has over 5 years of marketing experience, with strong analytical and interpersonal skills, and the ability to manage virtual teams effectively. This role involves strategic planning and the development of presentations and discussions for high-revenue opportunities.

Qualifications

• 5+ years marketing experience.
• Industry, sales, channel and/or project management experience a plus.
• Ability to interface effectively with multiple levels of management and functional disciplines.

Responsibilities

• Design and manage customized customer experiences and presentations.
• Partner to develop appropriate presentations for important briefings.
• Manage briefings for strategic accounts and high revenue opportunities.

Skills

Marketing fundamentals

Analytical skills

Interpersonal skills

Negotiating skills

Team management

Education

BA or BS in Marketing or related field

MBA preferred

Job description

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities

• Design and manage customized customer experiences and briefing to be presented in executive briefing center(s).
• Partner to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings.
• Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.
• Provide active management throughout briefing to provide notes and action items for follow-up after the briefing.
• Provide feedback with post- briefing analysis of insights and opportunities for improvement.
• Provide direction and guidance to process improvements and establishing policies in the Executive Briefing Center, mentors and/or coaches and peers.

Qualifications

• BA or BS in Marketing or related field; MBA preferred.
• 5+ years marketing experience.
• Industry, sales, channel and/or project management experience a plus.
• Knowledge and Skills:
• In-knowledge of marketing fundamentals, products/ services/solution lifecycle and knowledge management.
• Working knowledge of industry and customer segment.
• Familiarity with and/or experience in partner management.
• Excellent written/oral communications and analytical skills.
• Strong interpersonal skills; ability to manage virtual teams.
• Strong negotiating skills.
• Ability to interface effectively with multiple levels of management and functional disciplines.
• Strong ability to influence and drive consensus.

Additional Skills

• Accountability
• Action Planning
• Active Learning
• Active Listening
• Bias
• Business
• Business Planning
• Coaching
• Commercial Acumen
• Computer Literacy
• Creativity
• Critical Thinking
• Customer Insights
• Data Analysis Management
• Data Collection Management
• Data Controls
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Intellectual Curiosity
• Long Term Planning
• Managing Ambiguity
• Market Analysis

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.