Customer Delivery Lead — Public Sector

Computacenter AG & Co. oHG; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology services provider in the UK is seeking a Customer Delivery Manager to oversee service delivery for a large public sector client. The role involves managing multiple teams and ensuring high customer satisfaction and service quality. The ideal candidate will have experience in IT service management, hold at least an ITIL Foundation certification, and possess strong leadership skills to drive collaborative efforts. This position emphasizes problem-solving and customer advocacy, contributing to the organization’s success.

Benefits

Inclusive workplace culture

Career development opportunities

Remote working options

Qualifications

• Proven experience in IT Service Management.
• Ability to work collaboratively with diverse teams.
• Motivated to succeed as part of a team.

Responsibilities

• Deliver high-quality services to a large public sector customer.
• Manage governance models effectively across teams.
• Engage with stakeholders to understand their needs.

Skills

IT Service Management

Team Collaboration

Inclusive Leadership

Problem Solving

Customer Advocacy

Education

ITIL Foundation Certification

Job description

A leading technology services provider in the UK is seeking a Customer Delivery Manager to oversee service delivery for a large public sector client. The role involves managing multiple teams and ensuring high customer satisfaction and service quality. The ideal candidate will have experience in IT service management, hold at least an ITIL Foundation certification, and possess strong leadership skills to drive collaborative efforts. This position emphasizes problem-solving and customer advocacy, contributing to the organization’s success.