Customer Delivery Hub, Driver Technician

John Lewis Partnership; Bristol; On-site; GBP 35,000; Full time

Job summary

A leading UK retail company is seeking a Technician Specialist in Bristol. You will be responsible for delivering and installing furniture and appliances, ensuring excellent customer service. Ideal candidates will have installation experience, a C1 driving license, and strong communication skills. This role offers a competitive salary of up to £34,353 annually and requires manual lifting.

Qualifications

• Previous installation experience required.
• Must have a DCPC and Tachograph Card.
• Experience in customer-facing roles essential.

Responsibilities

• Deliver and install products as part of a team.
• Coach and develop fellow delivery drivers.
• Demonstrate customer service excellence.

Skills

Manual C1 UK driving licence

Great verbal communication skills

Good understanding of technology

Job description

Overview

About the role: As one of our Technician Specialists, you'll bring our distinctive John Lewis service to customers' doors and install products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You will also coach and develop other delivery drivers in your team on home installations and customer service, acting as a role model for the great service John Lewis is known for.

Due to its nature, you need to be 18 years or older to work in this role.

Salary: Up to £34,353 (Annual) depending on experience

Key Responsibilities

• Your day starts at the delivery hub where you are based before heading out on a route. Your responsibilities include:
• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coaching, developing and assessing delivery driver colleagues and giving them the knowledge to perform at their best and represent our brand.
• Helping load up your lorry with the day’s deliveries, working alongside the warehouse team.
• Demonstrating respect and courtesy for the customer’s home and handling unexpected situations to find the best possible solution for customers.
• Installing products efficiently and quickly for customers and demonstrating how they work once installed.
• Staying up to date with new products and technologies to perform at your best.
• Maintaining a safe working environment.

Note: This role involves heavy lifting. You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.

Essential skills/experience

Previous installation experience is required. We will assist in topping up your knowledge with our installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience

• Experience in home delivery and installation of electrical and furniture products.
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV wall mounts.
• Ability to evidence skills, knowledge and ability to complete replacement of domestic lighting, accessories and cooking appliances.
• Assembly of a flat pack.

About The Partnership

We’re the largest employee owned business in the UK and home of John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. We’re focused on being brilliant at retail, innovating, adapting and diversifying, and upholding our values of kindness and respect.

As Partners we share ownership and responsibility for our success, working together through good and challenging times, while treating everyone with kindness and respect. We strive to create an environment where Partners can thrive and be themselves.

Important points to note

Some roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during recruitment. DBS checks will be carried out by a third-party body and financial probity checks may also be required for some roles.

Vacancies may close early if there is a high volume of applications. If you require a reasonable adjustment due to a disability to complete your application, please contact us as soon as possible.

We support a good work-life balance and flexible working where possible. This may include flexible or compressed hours, job sharing or shorter hour contracts. Please discuss this further with the hiring manager during your interview.