Customer Delivery Assistant (Drivers Mate)

Major Recruitment Bristol; Severn Beach; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Severn Beach seeks a Customer Delivery Assistant to safely deliver and install products while providing excellent customer service. The ideal candidate should be flexible, have strong communication skills, and be able to manage delivery tasks effectively. Training and a DBS check will be required for successful candidates.

Qualifications

• Passion for delivering excellent customer service.
• Strong verbal communication skills both on the phone and face-to-face.
• Ability to work flexibly, alone or with colleagues.

Responsibilities

• Safely deliver and install white goods and televisions.
• Engage with customers and ensure high-quality service.
• Manage changing volumes of load and maintain contact with site.

Skills

Customer service

Verbal communication

Flexible working

Problem-solving

Job description

Overview

Role: Customer Delivery Assistant (Drivers mate)

Location: Severn Beach, Bristol BS35 4GG

Hours Per Week: 45 hours (5 days on 3 days off)

Dress Code: PPE - High Vis (no logo) / Safety Shoes

Pay rate: £12.27

Responsibilities

• To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property
• Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance
• To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary
• To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures
• To liaise with Manufacturers at the point of delivery when necessary
• To handle all products safely and with care, supporting your colleagues to do the same
• Able to meet the physical requirements of the role
• To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date
• Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows)
• To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe

Required Skills & Experience

• A passion for delivering excellent customer service
• Strong verbal communication, both on the phone and face-to-face in our customers' home
• To work flexibly, alone or collaboratively with colleagues, to ensure we win together
• To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training
• Takes responsibility for own learning and help us become the home for the best talent
• Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied

All successful candidates will be put through a basic DBS check.

If you are interested in this role please reach out to Jade at Major recruitment - (phone number removed)